Experience

Powerleague

• United Kingdom
• Sports Teams and Clubs
• 100 - 200 Employee

• Chief Operating Officer

  • Oct 2018 - Present

  • Accountable for Operations across all 37 PL clubs and 329 PP venues. • Taking the business from a mindset of selling space and into a culture with the customer at the heart of everything we do, creating memorable sporting occasions and driving a culture of excellence, underpinned by values covering energy, motivation, passion to serve, ownership, will to win, empowered and with nothing other than a relentless customer 1st always attitude. • Played an integral role as an executive member of the leadership team in steering the business through a successful CVA in 2018, restructuring and securing new investment to support our strategic plan for turnaround and growth. • Was project lead on the businesses largest strategic initiative 2019, both in terms of investment committed and return forecast. Regenerated 75% of pitches with our exclusive "power-pitch" turf and complemented further the customer core proposition with state of the art kick boards, new netting, new fencing and added LED floodlighting across all clubs. • Decentralised customer services, sales, lead generation teams and corporate sales across my 1st 3 months, returning accountability to clubs locally.• Successful reorganising of both Powerleague and Powerplay field teams to ensure we have the right team to lead us to success, efficient and effective (quality over quantity approach).• Introduced “Positive Performance Management” into the business in May 2018, supporting under performance in the correct way and gives colleagues the maximum chance to succeed while also providing the business a clear and robust people plan for those not successful. • Introduced sound operational processes and procedures, safety management systems, compliance reviews, people processes (performance management), setting clear expectations on service level expectations as well as facility standards expectations while ensuring all colleagues have in depth training and support to meet these challenging expectations. Show less

• Head Of Operations

  • Apr 2018 - Oct 2018



Maplin

• United Kingdom
• Retail
• 200 - 300 Employee

• Retail Director

  • Jul 2015 - Jan 2018

  Leading Retail across the UK & Ireland, accountable for 217 stores & over 2500 store colleagues, working with a team of 13 Regional Managers to deliver our Retail strategy in line with the overall business goal.

• Divisional Director

  • Mar 2014 - Jul 2015

  Responsible for all of the Northern Regions & Stores, spanning Scotland, Ireland & North England.



Albemarle & Bond Holdings Plc

• United Kingdom
• Retail
• 1 - 100 Employee

• Senior Regional Manager

  • Oct 2012 - Mar 2014



Dollar Financial

• District Manager

  • Oct 2010 - Oct 2012

  I managed a District of 14 retail stores across Scotland; I was fully accountable for aspects of the business, delivering financial results, improving operating profits, enhancing all key performance indicators & delivering compliance & audit results throughout all my stores. Responsible for recruiting my management team & supporting them with recruitment of their sales teams. I delivered significant growth in the business & phenomenal results were achieved, expansion was a key focus in Scotland & I was responsible for identifying new sites & taking them from plan through to being part of the estate. I spent a great deal of time investing in my people, coaching my teams, leading from the front & ensuring that we had solid foundations to deliver all that was expected and more. Most recent annual results had shown over 5 million in revenue, with profits in excess of 2.5 million, this was driven by consistent growth and great execution of new & existing products. Recently awarded District Manager of the Year for Fiscal year 12 after delivering top results across revenue & profit measures as well as demonstrating fantastic people development & business leading compliance & audit results. I put this down to people & execution of good business plans & strategies. Show less



Dreams

• United Kingdom
• Retail
• 700 & Above Employee

• Area Manager

  • Dec 2009 - Oct 2010

  Reason for leaving – Seeking a bigger role and challenge. Key Responsibilities • Responsible for 15 stores with a sales turnover in excess of £25 million per year. • Managing performance, recruitment, coaching and motivation of 100 people. • Monitoring of stock and standards across all sites. • Provide real-time feedback to Head Office support departments to develop the business. Key Achievements . • Delivered above company expectations in all key performance indicators. • Drove substantial improvements of key compliance measures throughout my area. • Quickly up-skilled the management population and changed colleague mindsets, to deliver improved focus on key impact activities within stores. • Delivered presentations for regular regional conferences. Show less



Phones 4u

• United Kingdom
• Executive Offices
• 300 - 400 Employee

• General Manager

  • Mar 2008 - Dec 2009



Esporta Health Clubs

• Sales and Marketing Manager

  • Oct 2007 - Mar 2008

  Responsible for delivering exceptional sales performance through a team of membership advisors, ensuring the relationship between sales and other areas of the club remained high throughout to ensure all opportunities were maximised. Identified areas of improvement and worked closely with the GM to deliver this. Sales and Service drive daily along with strong compliance and integrity allowed us to deliver some great results. Responsible for delivering exceptional sales performance through a team of membership advisors, ensuring the relationship between sales and other areas of the club remained high throughout to ensure all opportunities were maximised. Identified areas of improvement and worked closely with the GM to deliver this. Sales and Service drive daily along with strong compliance and integrity allowed us to deliver some great results.



Phones 4u

• United Kingdom
• Executive Offices
• 300 - 400 Employee

• General Manager

  • Dec 2004 - Oct 2007

• Sales Floor Manager

  • Sep 2002 - Dec 2004

  Driving the sales team on a daily basis ensuring that clear objectives were set and that my team had all the tools in there power to deliver set KPI targets. Training and developing sales consultants and identifying greatest improvement opportunities to maximise net profit. Strong shop floor focus on compliance and driving ethical behaviour daily

• Sales Consultant

  • Jul 2001 - Sep 2002

  Top sales consultant in the division for 9 consecutive months delivering an outstanding performance across all KPI's. Also top 3 in company for 6 consecutive months, excellent results on customer service and mystery shops throughout. Winner of an all expenses paid trip to LA which was a great reward for the results I delivered.