Experience

JF Petroleum Group

• United States
• Oil and Gas
• 200 - 300 Employee

• Director, R&D IoT Technology

  • Sep 2022 - Present

• Director of Service - Mid Atlantic

  • Apr 2019 - Sep 2022

• Regional Service Manager

  • Jun 2018 - May 2019



Vixxo

• United States
• Facilities Services
• 200 - 300 Employee

• Field Service Representative

  • Mar 2017 - Jun 2018

  Field Service Representative (FSR) Responsible for ensuring Service Providers maintain high standards of operational integrity and high-quality work. Conduct various types of inspections to ensure Service Providers are adhering to the contractual requirements. Complete quarterly business reviews on the Service Providers. Seek and vet new Service Providers. Build strong relationships with client to reinforce VIXXO commitment and more effectively anticipate site… Show more Field Service Representative (FSR) Responsible for ensuring Service Providers maintain high standards of operational integrity and high-quality work. Conduct various types of inspections to ensure Service Providers are adhering to the contractual requirements. Complete quarterly business reviews on the Service Providers. Seek and vet new Service Providers. Build strong relationships with client to reinforce VIXXO commitment and more effectively anticipate site needs. Support the clients brand efforts by proactively identifying emergent issues, through analytical reporting. Perform and report on site asset evaluation surveys. Work with client on remodels, capital replacements requiring equipment and or contractor services. Represent VIXXO at meetings with designated customers; for internal as well as external customer meetings. Deliver presentations on facility related or any other issues. Show less Field Service Representative (FSR) Responsible for ensuring Service Providers maintain high standards of operational integrity and high-quality work. Conduct various types of inspections to ensure Service Providers are adhering to the contractual requirements. Complete quarterly business reviews on the Service Providers. Seek and vet new Service Providers. Build strong relationships with client to reinforce VIXXO commitment and more effectively anticipate site… Show more Field Service Representative (FSR) Responsible for ensuring Service Providers maintain high standards of operational integrity and high-quality work. Conduct various types of inspections to ensure Service Providers are adhering to the contractual requirements. Complete quarterly business reviews on the Service Providers. Seek and vet new Service Providers. Build strong relationships with client to reinforce VIXXO commitment and more effectively anticipate site needs. Support the clients brand efforts by proactively identifying emergent issues, through analytical reporting. Perform and report on site asset evaluation surveys. Work with client on remodels, capital replacements requiring equipment and or contractor services. Represent VIXXO at meetings with designated customers; for internal as well as external customer meetings. Deliver presentations on facility related or any other issues. Show less



Guardian Protection

• United States
• Security and Investigations
• 400 - 500 Employee

• National Account Project Manager

  • Dec 2015 - Mar 2017

  Manage two of Guardian’s Largest National Accounts. Engineer site plans for Fire, Security, CCTV & Card Access. Ensure individual permit requirements are met prior to job execution. Assist and or build sales paperwork for submittals to Clients and obtain approval. Order and maintain inventory for job completion. Confirm and obtain compliant Business Partners for various types of job request. Coordinate site planning and scheduling with Business… Show more Manage two of Guardian’s Largest National Accounts. Engineer site plans for Fire, Security, CCTV & Card Access. Ensure individual permit requirements are met prior to job execution. Assist and or build sales paperwork for submittals to Clients and obtain approval. Order and maintain inventory for job completion. Confirm and obtain compliant Business Partners for various types of job request. Coordinate site planning and scheduling with Business Partners and Clients. Ensure exceptional job margins upon completion. Develop and foster good working relationships with Business Partner and Clients. Communicate with all internal Departments to ensure customer request are met. Assist and develop internal processes, reports to ensure customer demands are met.

• Field Service Manager

  • Dec 2012 - Dec 2015

  Manage day-to-day operations for 130 Field Service Technicians. Provide direction and leadership for all Field Service Technicians. Obtain and review data needed through existing applications. Provide accurate reporting to make informed decisions for process improvement and or for P&L impact. Routinely implementing process improvement. Maintain appropriate levels of inventory on all vehicles to ensure one call resolution. Ensure all vehicles… Show more Manage day-to-day operations for 130 Field Service Technicians. Provide direction and leadership for all Field Service Technicians. Obtain and review data needed through existing applications. Provide accurate reporting to make informed decisions for process improvement and or for P&L impact. Routinely implementing process improvement. Maintain appropriate levels of inventory on all vehicles to ensure one call resolution. Ensure all vehicles routinely receive required vehicle maintenance. Complete semiannual and annual evaluations. Maintain compliance to ensure annual requirements are met for individual Field Technicians. Distributed all verbal, written warnings, PIP and or terminations in conjunction with Human Resources. Documented and followed through to completion on all accidents, injuries or damage investigations. Recruit and provide necessary training for all Field Service Technicians.

• Service Department Manager

  • Aug 2012 - Dec 2014

  Manage day-to-day operations of the Service Department, encompassing Sub-Contracting, Technical Support, Dispatch, Billing and all Field Service Technicians nationwide. Provide direction and leadership for all departments. Obtain and review data needed through existing applications. Provide accurate reporting to make informed decisions for process improvement and or for P&L impact. Routinely implementing process improvement. Complete semiannual and annual… Show more Manage day-to-day operations of the Service Department, encompassing Sub-Contracting, Technical Support, Dispatch, Billing and all Field Service Technicians nationwide. Provide direction and leadership for all departments. Obtain and review data needed through existing applications. Provide accurate reporting to make informed decisions for process improvement and or for P&L impact. Routinely implementing process improvement. Complete semiannual and annual evaluations for all department representatives. Distributed all verbal, written warnings, PIP and or terminations in conjunction with Human Resources. Documented and followed through to completion on all accidents, injuries or damage investigations. Developed the Information Center, Employee Verbal and Written Communication data collection center. Recruit and provide necessary training for all representatives of each department.

• Service Department Supervisor

  • Jul 2007 - Aug 2012

  Supervise day-to-day operations of the Service Dispatch Department. Provide direction and leadership for all Dispatchers. Obtain and review data needed through existing applications. Provide accurate reporting to make informed decisions for process improvement and or for P&L impact. Routinely implementing process improvement. Developed “Action and Incident” process utilizing MAS application for tracking and department communication purposes. … Show more Supervise day-to-day operations of the Service Dispatch Department. Provide direction and leadership for all Dispatchers. Obtain and review data needed through existing applications. Provide accurate reporting to make informed decisions for process improvement and or for P&L impact. Routinely implementing process improvement. Developed “Action and Incident” process utilizing MAS application for tracking and department communication purposes. Complete semiannual and annual evaluations for the Service Dispatch Team.



Action Handyman Services

• United States
• Construction
• 1 - 100 Employee

• Owner

  • Apr 2005 - Jul 2007

  Obtain advertising to generate leads and build customer relations with outside home investors in order to create high volume remodel/rehab sales. Recruit & train new employee’s to complete all jobs assigned to them on a daily or weekly basis. Answer all inbound calls, create and manage all aspects of daily office and administrative procedures. Obtain plans, permits, and coordinate all aspects of the rehab/remodel with sub-contractors such as electricians, plumbers, etc… Show more Obtain advertising to generate leads and build customer relations with outside home investors in order to create high volume remodel/rehab sales. Recruit & train new employee’s to complete all jobs assigned to them on a daily or weekly basis. Answer all inbound calls, create and manage all aspects of daily office and administrative procedures. Obtain plans, permits, and coordinate all aspects of the rehab/remodel with sub-contractors such as electricians, plumbers, etc. Also order all materials and ensure delivery dates. Perform quality control on all jobs completed to ensure customer satisfaction. Show less Obtain advertising to generate leads and build customer relations with outside home investors in order to create high volume remodel/rehab sales. Recruit & train new employee’s to complete all jobs assigned to them on a daily or weekly basis. Answer all inbound calls, create and manage all aspects of daily office and administrative procedures. Obtain plans, permits, and coordinate all aspects of the rehab/remodel with sub-contractors such as electricians, plumbers, etc… Show more Obtain advertising to generate leads and build customer relations with outside home investors in order to create high volume remodel/rehab sales. Recruit & train new employee’s to complete all jobs assigned to them on a daily or weekly basis. Answer all inbound calls, create and manage all aspects of daily office and administrative procedures. Obtain plans, permits, and coordinate all aspects of the rehab/remodel with sub-contractors such as electricians, plumbers, etc. Also order all materials and ensure delivery dates. Perform quality control on all jobs completed to ensure customer satisfaction. Show less



CPI Security

• United States
• Consumer Services
• 400 - 500 Employee

• Regional Service Manager

  • Jun 1999 - Apr 2005

  Hire, train and evaluate Dispatchers, Technical Support Representatives and all Services Technicians companywide while implementing and adhering to all company policies and procedures. Developed and managed Technical Support division that answered all inbound calls from the Customer Care department, service technicians and installers in the field . Manage all technical data coming from the field and technical support department in order to create reports that would inform and help… Show more Hire, train and evaluate Dispatchers, Technical Support Representatives and all Services Technicians companywide while implementing and adhering to all company policies and procedures. Developed and managed Technical Support division that answered all inbound calls from the Customer Care department, service technicians and installers in the field . Manage all technical data coming from the field and technical support department in order to create reports that would inform and help make decisions on current and future equipment used. Create Manuals, PowerPoint and Training Classes for various departments within the company used for individual licensing and continuing education. Maintained and serviced radio back-up network used for secondary communications for all installed alarm systems. This included ensuring communications between radio towers and central station receivers. Show less Hire, train and evaluate Dispatchers, Technical Support Representatives and all Services Technicians companywide while implementing and adhering to all company policies and procedures. Developed and managed Technical Support division that answered all inbound calls from the Customer Care department, service technicians and installers in the field . Manage all technical data coming from the field and technical support department in order to create reports that would inform and help… Show more Hire, train and evaluate Dispatchers, Technical Support Representatives and all Services Technicians companywide while implementing and adhering to all company policies and procedures. Developed and managed Technical Support division that answered all inbound calls from the Customer Care department, service technicians and installers in the field . Manage all technical data coming from the field and technical support department in order to create reports that would inform and help make decisions on current and future equipment used. Create Manuals, PowerPoint and Training Classes for various departments within the company used for individual licensing and continuing education. Maintained and serviced radio back-up network used for secondary communications for all installed alarm systems. This included ensuring communications between radio towers and central station receivers. Show less



Ranger American

• Security and Investigations
• 1 - 100 Employee

• Lead Installer

  • Aug 1998 - Jun 1999



Electric Guard Dog

• United States
• Security and Investigations
• 1 - 100 Employee

• Job Foreman

  • Mar 1994 - Aug 1998

  Traveled nationwide installing and servicing solar powered high voltage alarmed electric fence designed to keep perpetrators from entering secured areas and alerting authorities in the event of an alarm condition. Installed Interior Security from the basic Burglar alarm System, CCTV & Card Access at a customer’s request. Responsible for maintaining all truck, tools and equipment. Entered and recorded all expenses for jobs completed and issued per diem. Required to… Show more Traveled nationwide installing and servicing solar powered high voltage alarmed electric fence designed to keep perpetrators from entering secured areas and alerting authorities in the event of an alarm condition. Installed Interior Security from the basic Burglar alarm System, CCTV & Card Access at a customer’s request. Responsible for maintaining all truck, tools and equipment. Entered and recorded all expenses for jobs completed and issued per diem. Required to operate all types of machinery such as, Front-End Loaders, Traco’s, Baco’s, and Bob-Cats for the various ruff terrains that we may encounter. Show less Traveled nationwide installing and servicing solar powered high voltage alarmed electric fence designed to keep perpetrators from entering secured areas and alerting authorities in the event of an alarm condition. Installed Interior Security from the basic Burglar alarm System, CCTV & Card Access at a customer’s request. Responsible for maintaining all truck, tools and equipment. Entered and recorded all expenses for jobs completed and issued per diem. Required to… Show more Traveled nationwide installing and servicing solar powered high voltage alarmed electric fence designed to keep perpetrators from entering secured areas and alerting authorities in the event of an alarm condition. Installed Interior Security from the basic Burglar alarm System, CCTV & Card Access at a customer’s request. Responsible for maintaining all truck, tools and equipment. Entered and recorded all expenses for jobs completed and issued per diem. Required to operate all types of machinery such as, Front-End Loaders, Traco’s, Baco’s, and Bob-Cats for the various ruff terrains that we may encounter. Show less