Experience

World Class Automotive Group

• United States
• Retail
• 1 - 100 Employee

• Service Manager

  • Jan 2022 - Present

  · Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property



AutoNation

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager

  • Jul 2021 - Jan 2022

  Set, confirm and prepare for appointments with customers so they can have a great service experience Meet or exceed targeted sales goals & the targeted customer satisfaction index Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate frequently with technicians and parts associates to ensure timely completion of work Follow up with customers on the status of their vehicle, based on how the customer wants to be informed Follow up with customers to ensure satisfaction Gain superior product knowledge to effectively help customers Provide an exceptional customer experience to drive loyalty



Crest Nissan

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager

  • Jul 2020 - Jul 2021

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. • Maintains automotive records by recording problems and corrective actions planned. • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.



DELTA PHYSICIAN PLACEMENT, LLC

• United States
• 1 - 100 Employee

• Professional Recruiter

  • Jul 2019 - Jul 2020

  * Utilized a substantial database to source and build relationships with physicians * Consult with physicians to determine ideal positions for them. * Build relationships with clients through on-site profiles (travel), submissions and placement of providers. * Received ongoing training including classroom, online and one-on-one * Utilized a substantial database to source and build relationships with physicians * Consult with physicians to determine ideal positions for them. * Build relationships with clients through on-site profiles (travel), submissions and placement of providers. * Received ongoing training including classroom, online and one-on-one



Park Place Dealerships

• United States
• Automotive
• 500 - 600 Employee

• Assistant Service Manager

  • Oct 2015 - Jun 2019

  • Sold over $1.8 million a year in parts and labor at 60% gross profit garnering the trust of dozens of top executives in the field of business, law, advertising etc. • Recruit, interview, hire, train, supervise, mentor, motivate & promote 7 technicians • Rank in top 3 of 25 Service Managers locally and top 10 of 170 company-wide. • Supervise, train, manage & motivate a top team of greeters, valets, porters & car washers • Hired to work in the flagship Mercedes-Benz service center in North America



MDVIP

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Patient Advocate

  • Jan 2013 - Oct 2015

  • Transitioned physicians from a traditional practice to a patient focused concierge practice • Spent 4-6 months helping doctors build their new business by hosting "Patient Forums" • Worked for this division of Proctor & Gamble, now Summit Partners in CA, NJ, NY & TX • Trained and supervised staff on the handling of 1,000's of existing patients transition • Highly recommended by Physician Clients during change over for his creativity, • Upbeat ⬥ Positive ⬥ Pleasant personality demeanor efficiency



VCP International

• Wholesale
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Jul 2011 - Dec 2013

  • Responsible for totally redoing and updating website and all brochures & advertising • Replaced out of date materials with simple, beautiful and effective branding of products • Took authority over logistics of warehousing and shipping cutting costs & improving delivery • Responsible for totally redoing and updating website and all brochures & advertising • Replaced out of date materials with simple, beautiful and effective branding of products • Took authority over logistics of warehousing and shipping cutting costs & improving delivery