Experience

CIE Manufacturing

• United States
• Truck Transportation
• 1 - 100 Employee

• Manager , Warranty & Quality Control

  • Nov 2020 - Present



CIMC Intermodal Equipment

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Manager, Warranty Training & QC

  • Mar 2019 - Present

  • Processes warranty claims on a timely basis • Processes all warranty paperwork to ensure proper documentation • Verifies claims criteria required by company policy • Reconciles all warranty receivables with payments through the appropriate accounting schedule • Post credits on computer • Reviews all claims prior to submission • Clarifies any concerns about the cause or correction of a claim • Resubmits all rejected claims promptly or receives authorization to write them off • Discuss repeated errors in the process and proposes corrective action and implements as directed • Provides feedback to everyone concerned about why claims are returned or refused and conducts training in warranty processes as required • Reviews warranty schedule on a regular basis and follows up on disposition of all outstanding claims • Tracks warranty parts by ensuring roper tagging with repair order number, date of replacement, and date on which part may be disposed • Arranges for parts to be shipped to the factory or distributor, or to be scrapped • Files and maintains all service records as required by the warrantor • Keeps informed of all factory recalls and bulletins • Log warranty events into Sightline

• Field Service Technician

  • Jan 2011 - Present

  Services and installs all equipment according to an established service schedule, company standards and within acceptable time frames as well as troubleshoot and rectify potential problems on location. Applies knowledge of products and seeks additional training/education as appropriate. Documents legibly and accurately all work completed according to company policy and submits on a daily basis. Works closely with management to ensure timely scheduling of installations, repairs and service work. Maintains service vehicles in a clean manner at all times, performs preventive maintenance and maintains a vehicle logbook on service/repairs done on a routine basis. Keeps vehicle stocked with a sufficient supply of parts and tools. Builds and maintains customer relations in field to ensure excellent customer service and enhance the company’s image. Complies with all OSHA safety standards and EPA regulations. Report anomalies on New Chassis builds to Dir of Warranty, CC Assistant Dir of Warranty in order to notify China



Ace of Spades automotive

• Vehicle Mechanic

  • Jun 2009 - Dec 2011



ASIG

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• fuel tech

  • Apr 2004 - Jun 2009