Human Resources Manager

• Sep 2020 - Present

- Managed a team of six direct reports to implement personnel services for over 500 employees. - Developed policies, procedures, and tracking mechanisms to manage and communicate HR requirements. - Advised managers and leaders regarding current and future personnel posture.

Project Manager

• Oct 2018 - Aug 2020

- Coordinated operations, training, and funding for 5 departments with over 300 total employees. Facilitated deliberate risk analysis and problem solving methodologies with staff and managers. - Managed multiple projects and tracked major milestones. Developed communication strategies to support stakeholder engagement at all levels. Member of strategic level planning groups for deployment planning. - Initiated standard methods for knowledge management processes to support efficient… Show more - Coordinated operations, training, and funding for 5 departments with over 300 total employees. Facilitated deliberate risk analysis and problem solving methodologies with staff and managers. - Managed multiple projects and tracked major milestones. Developed communication strategies to support stakeholder engagement at all levels. Member of strategic level planning groups for deployment planning. - Initiated standard methods for knowledge management processes to support efficient transmission of metrics and reports. Selected to attend Lean/Six Sigma Green Belt Certification Training—cancelled due to COVID-19.

Operations Manager

• Jan 2019 - Jul 2020

- Manager for the training, health, morale, and professional development of 69 employees. Managed the utilization and accountability of 176 authorized items worth upwards of $6.7 million. - Consulted with senior managers and directors at all levels to request and negotiate resources. Illustrated key operational constraints and limitations while providing potential mitigating solutions. - Revitalized driver training program. Realized 20% improvement to licensed/permitted driver proficiency… Show more - Manager for the training, health, morale, and professional development of 69 employees. Managed the utilization and accountability of 176 authorized items worth upwards of $6.7 million. - Consulted with senior managers and directors at all levels to request and negotiate resources. Illustrated key operational constraints and limitations while providing potential mitigating solutions. - Revitalized driver training program. Realized 20% improvement to licensed/permitted driver proficiency in three months.

Logistics Manager

• Oct 2014 - Dec 2018

- Coordinated the logistics of over 460 Soldiers and manage the maintenance/accountability of over 3,000 pieces of equipment worth in excess of $90 million. Achieved over 90% equipment operational readiness rating through developing and enforcing policy and control measures.

Assistant Operations Manager

• Jan 2011 - Sep 2014

- Assistant manager directly responsible for day-to-day operations of 90 employees and over 100 pieces of equipment valued in excess of $5 million. Awarded Army Commendation Medal.

Recruit/Infantryman/Cadet

• Oct 2006 - Dec 2010

Operations Manager

• Jul 2017 - Aug 2018

- Managed client order management, capitalization, and KPIs in North and South America comprised of eight sites and over 150 employees. Cultivated strong client and XPO working relationships through responsive escalation management, continuous improvement efforts, and service level obligation metric achievement. - Spearheaded account wide implementation and training of new service level obligation processes and metrics in North/South America, Europe, and Asia. Awarded Quarterly Leadership… Show more - Managed client order management, capitalization, and KPIs in North and South America comprised of eight sites and over 150 employees. Cultivated strong client and XPO working relationships through responsive escalation management, continuous improvement efforts, and service level obligation metric achievement. - Spearheaded account wide implementation and training of new service level obligation processes and metrics in North/South America, Europe, and Asia. Awarded Quarterly Leadership Award.

Site Manager

• Oct 2015 - Jun 2017

- Supported client expansion into the Raleigh-Durham market by managing the start-up of a new 28,000 ft2 warehouse under-budget and ahead of schedule. Worked closely with senior XPO and client leadership to establish safety plans, training requirements, and performance metrics.

Freight Operations Supervisor (Con-way Freight)

• Apr 2012 - Oct 2015

- Supervised 20 employees transporting upwards of 350,000 lbs. of freight daily. Implemented training plans to promote safe freight handling. Contributed to LEAN kaizens to support quality loading.