Experience

Affinity Gaming

• United States
• Hospitality
• 100 - 200 Employee

• Floor Supervisor

  • Jan 2011 - Present

  • Suggested schedule changes to ensure maximum coverage during peak business hours and days. • Developed skills in dealers to make them better and accurate, still following gaming procedures set forth by the state of Colorado • Suggested schedule changes to ensure maximum coverage during peak business hours and days. • Developed skills in dealers to make them better and accurate, still following gaming procedures set forth by the state of Colorado



GOLDEN MARDI GRAS CASINO

• Floor Supervisor

  • Jan 2011 - Present

  Suggested schedule changes to ensure maximum coverage during peak business hours and days. Developed skills in dealers to make them better and accurate, still following gaming procedures set forth by the state of Colorado Suggested schedule changes to ensure maximum coverage during peak business hours and days. Developed skills in dealers to make them better and accurate, still following gaming procedures set forth by the state of Colorado



FITZGERALDS CASINO

• Dual Rate Dealer

  • Jan 2010 - Jan 2011

  Responsible for dealing all casino games offered, following all gaming regulations and rules. Dual rated as floor supervisor, ensuring all gaming rules were being followed. Responsible for dealing all casino games offered, following all gaming regulations and rules. Dual rated as floor supervisor, ensuring all gaming rules were being followed.



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor Customer Service

  • Jan 2008 - Jan 2009

  In 2008, successfully trained 6 new employees on technical issues for Twist SYAD support group in a 2 week period.Tracked orders and errors using Remedy, Vantive, Click 2 Chat, and PeopleSoft databases.Able to multi task very highly. I was successful in working 3 issues at a time using Click 2 Chat while navigating thru up to 5 other applications at a time.Successfully provided motivational support to all employees by coming up with group activities for both in and out of office team buildingManaged and reported daily stats for the Twist SYAD support group.Maintained on-call schedule. Show less

• Manager

  • Jan 2002 - Jan 2008

  Handled complex billing issues and investigations through resolution and callback to customersBack office billing group saved company approximately $1.0 million quarterly by providing alternate resolutions to customers and reducing amounts of credits being given per customer requestsCoached and trained Retention and Loyalty Team and resolved customer escalations and issues.In 2002, successfully provided assistance in launch of support center in Fort Collins, CO, North Bay, ONT Canada, and San Diego, CA. Floor support for newly trained agents in all aspects of wireless service, repair, billing and deactivation requests. Show less

• Customer Service Advocate

  • Jan 1998 - Jan 2002

  Handled deactivation requests for wireless subscribers with an average of 45% success rate by providing customers alternative resolutions to any all issues they may have had with their experience.Maintained a 90-95% one call resolution due to my customer service skills



DENVER POST

• District Manager

  • Jan 1996 - Jan 1998

  Oversaw contracting carriers for newspaper delivery, trained and supported those contractors Mapped delivery routes based on efficiency and employment satisfaction. Calculated and verified compensation administration for contractors. Managed contractor absenteeism by reassigning route or completing myself. Resolved customer complaints. Handled daily route changes for master list. Oversaw contracting carriers for newspaper delivery, trained and supported those contractors Mapped delivery routes based on efficiency and employment satisfaction. Calculated and verified compensation administration for contractors. Managed contractor absenteeism by reassigning route or completing myself. Resolved customer complaints. Handled daily route changes for master list.