John Fleming
Senior Technician, Teleport Operations at Intelsat- Claim this Profile
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Bio
Credentials
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Security +
CompTIAJun, 2021- Nov, 2024
Experience
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Intelsat
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United States
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Telecommunications
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700 & Above Employee
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Senior Technician, Teleport Operations
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Dec 2022 - Present
Monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment. Support the following equipment as directed by other Operational Centers; IP and Baseband equipment (modems, multiplexers, DVB and Broadband technology platforms) and video systems. Identify inefficient operations processes and unreliable equipment, or sub-systems that affect the ability to provide service reliability and customer service and may make recommendations to address these issues. Prepare and review documentation, reports and updates for any service status change, maintenance and fault/repair/restoral. Perform moderately complex troubleshooting and quick restoral of services. Lead preventative/periodic maintenance checks of ground station equipment and associated sub-systems. Validate recordings, review for any anomalies and take the appropriate action to correct. Play a senior role in providing Level 1 maintenance, which includes troubleshooting/fault isolation, replacement of major assemblies and sub-assemblies as well as performing basic alignment procedures. Responsible for emergency restoration of all ground station equipment, as applicable: up converters, down converters, HPA’s, IFL fiber optic subsystems, LNA/LNB’s, antennas. Respond professionally and timely to service requests from Teleport Operations. Center (TOC) and Colo-customers as part of Intelsat escalation procedures. Train other technicians on operational and maintenance procedures, as well as technical training of either specific ground station equipment or Intelsat product and services. Play a key role in the development or enhancement of operational and maintenance procedures. Lead the implementation of new services to include: racking and stacking of equipment, cable fabrication and testing, documentation generation and updating. Show less
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Apex Systems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Service Technician - IT Specialist
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Apr 2022 - Dec 2022
Contractor for an engineering client that is an American defense, aviation, information technology, and biomedical research company that provides scientific, engineering, systems integration, and technical services for the U.S. Navy and Marine Corps. Provides service and customer support during field visits or dispatches. Conducts on-site troubleshooting, testing, repair and service of technical equipment. Diagnoses errors or technical problems and determines proper solutions. Produces timely and detailed service reports and documents processes. Cooperates with technical team and shares information across the organization. Comprehends customer requirements to make appropriate recommendations/briefings and build positive relationships with customers. Follows all company’s, client's, and DoD filed procedures and protocols. Show less
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US Army
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United States
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Armed Forces
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700 & Above Employee
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25S Satellite Communications Systems Operator/Maintainer
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Sep 2010 - Apr 2022
Supervises, installs, operates, and maintains tactical through strategic multichannel satellite communications ground terminals, systems, networks and associated equipment. Supervises, installs, operates, and maintains strategic earth terminal complexes to include associated antennas, ground terminals, technical control facilities, multiplexing, and COMSEC equipment. Performs engineering quality control and continuity testing of circuits, trunks, links, systems, and facilities. Operates and performs preventive maintenance checks and services (PMCS) on assigned communications equipment, vehicles, and power generators. Show less
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Education
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2022 - 2022
Gulf Coast State College
Associate of Science - AS, Cybersecurity
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