Project Manager

• Jul 2022 - Present

Project Manager

• Jul 2022 - Present

Digital Project Coordinator

• Jan 2021 - Jul 2022

Technology & Data Management, Project Assistant

• Sep 2018 - Aug 2019

Technical Process Analyst

• Sep 2017 - Apr 2018

• Member of a project team tasked with the maturation of an enterprise data application • Responsible for the facilitation of a weekly operational governance forum o Preparation through engagement with key CIBC and external vendor members for operational updates and progress on vendor tickets, process metrics and other necessary metrics o Facilitate the forum and provided information on major and minor system changes currently in implantation o Addressed and compiled user issues to be evaluated by the project team • Exposure to multiple minor projects from the beginning of the process initiated with a change management ticket to the implementation • Created an Excel document with multiple metrics designed to monitor the progression of the application including, but not limited to, change management, incident management and failure rates • Solely responsible for enterprise data incident reporting • Assisted in providing ServiceNOW updates for service continuity management

Irrigation

• May 2016 - Aug 2016

• Responsible for the installation and further maintenance of irrigation systems • Communicated with the property owner to address inquiries and projected completion date on commercial and personal properties • Worked as a team member on a crew • Responsible for the installation and further maintenance of irrigation systems • Communicated with the property owner to address inquiries and projected completion date on commercial and personal properties • Worked as a team member on a crew

Property Maintenance

• Jul 2015 - Aug 2015

• Responsible for the outdoor maintenance of commercial and residential properties • Submitted daily progress reports on what occurred throughout the day • Communicated with customers with regards to inquiries and complaints • Improved general efficiency by 25% • Responsible for the outdoor maintenance of commercial and residential properties • Submitted daily progress reports on what occurred throughout the day • Communicated with customers with regards to inquiries and complaints • Improved general efficiency by 25%

Hockey Referee

• Nov 2011 - Jul 2015

• Addressed the concerns of coaches and players to resolve issues • Relied upon extensive training and personal judgement to make decisions in the moment • Addressed the concerns of coaches and players to resolve issues • Relied upon extensive training and personal judgement to make decisions in the moment