Experience

Jake's Club

• Nigeria
• Restaurants
• 1 - 100 Employee

• Restaurant manager

  • Mar 2020 - Present



Provincial Del Mar

• Jubail District, Lebanon

• Senior Resort Manager

  • Apr 2018 - Dec 2019

   Coordinate daily Front of the House and Back of the House restaurant operations  Deliver superior service and maximize customer satisfaction  Respond efficiently and accurately to customer complaints  Regularly review product quality and research new vendors  Organize and supervise shifts  Appraise staff performance (>50 staff Provincial Del Mar & 25 staff Provincial Jbeil)  Improve productivity through trainings on development areas  Estimate future needs for goods, kitchen utensils and cleaning products  Ensure compliance with sanitation and safety regulations as per the ministries of Tourism & Health requirements  Manage restaurant’s good image and suggest ways to improve it  Control operational costs and identify measures to cut waste  Create detailed reports on weekly, monthly and annual revenues and expenses  Promote the brand in the local community through word-of-mouth and restaurant events  Recommend ways to reach a broader audience (e.g. discounts and social media ads)  Upselling approach on products by tackling low selling SKUs and Implement staff intervention to increase order quantity  Partially advising on other branches day to day tasks and processes  Effectively managing Del Mar startup and placing all processes In place for a successful first year performance  Year on year growth across branches handled through strong relationship with clientele and daily micromanagement Show less



Provincial

• • Feb 2009 - Mar 2017

   Acquiring customers feedback and insights  Assigning daily tasks on a regular basis  Coordinating staff rotation between different branches  Driving profitable sales based on products marginal contribution  Ensuring correct product handling and condition as per restaurant policy  Ensuring inventories are correctly audited by liquidating near to expiries Available upon request  Handling purchases with suppliers  Issuing end of month salaries for all current employees  Managing & leading a staff of 11 employees  Maximizing profits and reducing costs  Preparing and presenting monthly business reviews (SWOT analysis/P&L/Business KPIs review)  Promoting new brands through enhanced POG  Responsible for the weekly training sessions of employees  Understanding customer needs and behavior, resulting in customer loyalty, recurring business, and profitable sales Show less

• • Jan 2008 - Jan 2009

   Controlled bar inventory, cost ,and requisitions  Made sure all beverages are delivered on time and as requested  Process invoices, correspondence, inventory reports, and billing  Supervised up to 3 employees



Min Zamen Restaurants

• Jounieh, Lebanon

• Bar Manager

  • Jan 2007 - Dec 2007

   Controlled Bar inventory and requisitions  Managed beverage store and par level of the stock  Supervised 2 beverage outlets  Controlled Bar inventory and requisitions  Managed beverage store and par level of the stock  Supervised 2 beverage outlets