Senior Solutions Architect | Complex Problem Solver | Global IT Solutions Provider

• Sep 2021 - Present

Senior Consultant

• Nov 2019 - Present

Over 20 years experience providing expert leadership, management, design, and problem solving for industry leading advanced voice platforms capable of processing millions of minutes of enhanced VoIP traffic monthly for Fortune 500 companies world wide. Highlighted technologies: IVR platforms * speech to text, text to speech * voice print identification * fraud detection * natural speech recognition * geo-call location * public & private cloud integration platforms * A.I. & Machine… Show more Over 20 years experience providing expert leadership, management, design, and problem solving for industry leading advanced voice platforms capable of processing millions of minutes of enhanced VoIP traffic monthly for Fortune 500 companies world wide. Highlighted technologies: IVR platforms * speech to text, text to speech * voice print identification * fraud detection * natural speech recognition * geo-call location * public & private cloud integration platforms * A.I. & Machine Learning It’s the vastness and diversity of my experiences that I believe truly set me apart from most any candidate. In order to maximize staff resources, I've always worn the proverbial “many hats” that allow me to adapt to new situations quickly, and become extremely proficient across many disciplines- whether it’s project management, staff management, customer relations, vendor negotiations, and even understanding functional software, programming, and database concepts in order to quickly, efficiently, and effectively implement each project or solve the problem at hand. I’ve had the privilege of working with some of the largest industry icons and previously held US Government security clearance required for executing major government contracts. As a team leader & mentor, I believe achieving goals is important, but the process of getting there matters as well. I prefer to lead by example and I am not afraid to roll up my sleeves and get my hands dirty to get a project across the finish line. I truly believe that outstanding customer service, support, and technical aptitude are universal concepts, regardless of the industry one works in. Show less Over 20 years experience providing expert leadership, management, design, and problem solving for industry leading advanced voice platforms capable of processing millions of minutes of enhanced VoIP traffic monthly for Fortune 500 companies world wide. Highlighted technologies: IVR platforms * speech to text, text to speech * voice print identification * fraud detection * natural speech recognition * geo-call location * public & private cloud integration platforms * A.I. & Machine… Show more Over 20 years experience providing expert leadership, management, design, and problem solving for industry leading advanced voice platforms capable of processing millions of minutes of enhanced VoIP traffic monthly for Fortune 500 companies world wide. Highlighted technologies: IVR platforms * speech to text, text to speech * voice print identification * fraud detection * natural speech recognition * geo-call location * public & private cloud integration platforms * A.I. & Machine Learning It’s the vastness and diversity of my experiences that I believe truly set me apart from most any candidate. In order to maximize staff resources, I've always worn the proverbial “many hats” that allow me to adapt to new situations quickly, and become extremely proficient across many disciplines- whether it’s project management, staff management, customer relations, vendor negotiations, and even understanding functional software, programming, and database concepts in order to quickly, efficiently, and effectively implement each project or solve the problem at hand. I’ve had the privilege of working with some of the largest industry icons and previously held US Government security clearance required for executing major government contracts. As a team leader & mentor, I believe achieving goals is important, but the process of getting there matters as well. I prefer to lead by example and I am not afraid to roll up my sleeves and get my hands dirty to get a project across the finish line. I truly believe that outstanding customer service, support, and technical aptitude are universal concepts, regardless of the industry one works in. Show less

Director of Datacenter Operations

• Oct 1998 - Nov 2019

General Manager

• Aug 1994 - May 1998

Having a life long passion for all things motorsports and powersports related, and as a young business professional, working as a General Manager with a very successful Polaris dealership provided the foundation in customer service, goal achievement, and team success that have carried through my career to this day. As General Manager of a high volume fast paced and customer service focused Polaris powersports dealership, the daily duties encompassed all aspects and departments.… Show more Having a life long passion for all things motorsports and powersports related, and as a young business professional, working as a General Manager with a very successful Polaris dealership provided the foundation in customer service, goal achievement, and team success that have carried through my career to this day. As General Manager of a high volume fast paced and customer service focused Polaris powersports dealership, the daily duties encompassed all aspects and departments. Responsible for major unit sales of snowmobiles, watercraft, ATV, and custom trailers for both our new product lines as well as our used product lines. Acting Manager of Finance & Insurance services for customers to provide purchase options and leverage manufacturer incentive programs that enhance the customer purchase process. Acted as a dealer advocate to foster strong relationships with authorized parent company brands (Including Polaris, Snapper, Toro, Triton Trailers) in order to maximize dealership exposure and recognition within the sales district. Design rotating major unit model displays that highlight inventory for sale and design seasonal showroom setup of accessories and clothing departments. As General Manager, responsible to provide oversight for customer interaction with our staff and institute customer satisfaction programs. In addition to customer facing duties, as General Manager I was responsible for employee hiring management & team building across multiple departments. Show less Having a life long passion for all things motorsports and powersports related, and as a young business professional, working as a General Manager with a very successful Polaris dealership provided the foundation in customer service, goal achievement, and team success that have carried through my career to this day. As General Manager of a high volume fast paced and customer service focused Polaris powersports dealership, the daily duties encompassed all aspects and departments.… Show more Having a life long passion for all things motorsports and powersports related, and as a young business professional, working as a General Manager with a very successful Polaris dealership provided the foundation in customer service, goal achievement, and team success that have carried through my career to this day. As General Manager of a high volume fast paced and customer service focused Polaris powersports dealership, the daily duties encompassed all aspects and departments. Responsible for major unit sales of snowmobiles, watercraft, ATV, and custom trailers for both our new product lines as well as our used product lines. Acting Manager of Finance & Insurance services for customers to provide purchase options and leverage manufacturer incentive programs that enhance the customer purchase process. Acted as a dealer advocate to foster strong relationships with authorized parent company brands (Including Polaris, Snapper, Toro, Triton Trailers) in order to maximize dealership exposure and recognition within the sales district. Design rotating major unit model displays that highlight inventory for sale and design seasonal showroom setup of accessories and clothing departments. As General Manager, responsible to provide oversight for customer interaction with our staff and institute customer satisfaction programs. In addition to customer facing duties, as General Manager I was responsible for employee hiring management & team building across multiple departments. Show less