John was the first customer success manager (CSM) that I worked with on a close basis and he really made me appreciate the value a highly competent CSM can deliver to clients. John's relationship building abilities, strong listening skills and technical competencies were clearly well developed, but it was his ability to understand client-specific workflows and problems as they pertained to the business offerings that were differentiating. John was a trusted consultant that delivered meaningful insights to the customer leading to better outcomes as well as creating a fully engaged client that supported multi-dimensional business growth. On a personal note, John's positive attitude and business acumen made it a pleasure to work with him.

John was the first customer success manager (CSM) that I worked with on a close basis and he really made me appreciate the value a highly competent CSM can deliver to clients. John's relationship building abilities, strong listening skills and technical competencies were clearly well developed, but it was his ability to understand client-specific workflows and problems as they pertained to the business offerings that were differentiating. John was a trusted consultant that delivered meaningful insights to the customer leading to better outcomes as well as creating a fully engaged client that supported multi-dimensional business growth. On a personal note, John's positive attitude and business acumen made it a pleasure to work with him.

John was the first customer success manager (CSM) that I worked with on a close basis and he really made me appreciate the value a highly competent CSM can deliver to clients. John's relationship building abilities, strong listening skills and technical competencies were clearly well developed, but it was his ability to understand client-specific workflows and problems as they pertained to the business offerings that were differentiating. John was a trusted consultant that delivered meaningful insights to the customer leading to better outcomes as well as creating a fully engaged client that supported multi-dimensional business growth. On a personal note, John's positive attitude and business acumen made it a pleasure to work with him.