John Edwards
ServiceNow Developer at The Kansas City Southern Railway Company- Claim this Profile
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Bio
Philip McKinney
John is a very intelligent, technically gifted individual whose IT skills are well-developed, and he is still working on growing his skill set. As a resource for resolving issues, and as a co-worker, John was always dependable, ready to help, and a hard worker.
Philip McKinney
John is a very intelligent, technically gifted individual whose IT skills are well-developed, and he is still working on growing his skill set. As a resource for resolving issues, and as a co-worker, John was always dependable, ready to help, and a hard worker.
Philip McKinney
John is a very intelligent, technically gifted individual whose IT skills are well-developed, and he is still working on growing his skill set. As a resource for resolving issues, and as a co-worker, John was always dependable, ready to help, and a hard worker.
Philip McKinney
John is a very intelligent, technically gifted individual whose IT skills are well-developed, and he is still working on growing his skill set. As a resource for resolving issues, and as a co-worker, John was always dependable, ready to help, and a hard worker.
Experience
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The Kansas City Southern Railway Company
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United States
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Railroad Equipment Manufacturing
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1 - 100 Employee
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ServiceNow Developer
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Nov 2015 - Present
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Kansas City Southern
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United States
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Rail Transportation
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700 & Above Employee
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Service Desk System Administrator
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Oct 2012 - Nov 2015
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Help Desk Analyst
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Jun 2010 - Oct 2012
Tier 1 help desk support in a Citrix environment. Provided solutions to users’ problems with Citrix applications over the phone, via email, and through the Unicenter Service Desk ticket system. Performed troubleshooting and resolved many desktop and laptop issues. Created and managed a ScrewTurn Wiki of more than 400 articles. Implemented a Lansweeper network scanner to capture more than 2200 workstations and servers, over 700 printers and 300 thin clients. Created over 40 custom reports for the Lansweeper tool using SQL. Supported Blackberries with BES deployment and troubleshooting in a 300 user environment. Supported and deployed Apple iPhones and iPads. Show less
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Network Operations Center Technician
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Jan 2008 - Feb 2010
Two years of technical support experience. Resolved problems on Windows and Linux physical and virtual servers Managed server backups on a daily basis with Retrospect, CDP and CommVault Performed numerous code deployments for web sites in IIS, Tomcat and Apache Executed SQL scripts and performed database backups for MS SQL Server 2005/2008 Documented processes and solutions on a day to day basis via change control docs and a wiki. Remotely monitored more than 500 servers with Nagios Familiar with Active Directory, Server 2003/2008, MS Office 2003/2007, Windows XP/Vista/7 Show less
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Assistant Manager, Electrical Dept. Manager, and Paint Dept
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Nov 1999 - Dec 2007
Improved sales and profits through department redesign, product placement, and service. Trained several personnel for Sutherlands in different areas of the store, customer service, sales, and merchandising. Eight years of customer service experience. Three years of management Improved sales and profits through department redesign, product placement, and service. Trained several personnel for Sutherlands in different areas of the store, customer service, sales, and merchandising. Eight years of customer service experience. Three years of management
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Education
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1996 - 2001
Northwest Missouri State University
B.S, Computer Science -
2006 - 2009
DeVry University
AS, Network Systems Administration
Community
