John Drew
Consultant, Services Project / Program Management at Dell EMC- Claim this Profile
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Topline Score
Bio
Paul Valentino
Never underestimate John. He's definitely the most skilled and capable project manager I've ever met and he's equally and even more capable technically than many technical architects I've worked with. Due to his diversity of talent he is unequivocally the most efficient individual I've known for ensuring that projects are delivered within scope, on time and within budget.
William Grenache
I've worked with John on several technical initiatives for one of the largest customers in the North East. Time and time again It is his professionalism, technical ability and determination that has allowed us to not only tackle issues as they arise, but also avoid potential issues. These qualities put not only the sales teams that work with him but also the customer at ease.
Paul Valentino
Never underestimate John. He's definitely the most skilled and capable project manager I've ever met and he's equally and even more capable technically than many technical architects I've worked with. Due to his diversity of talent he is unequivocally the most efficient individual I've known for ensuring that projects are delivered within scope, on time and within budget.
William Grenache
I've worked with John on several technical initiatives for one of the largest customers in the North East. Time and time again It is his professionalism, technical ability and determination that has allowed us to not only tackle issues as they arise, but also avoid potential issues. These qualities put not only the sales teams that work with him but also the customer at ease.
Paul Valentino
Never underestimate John. He's definitely the most skilled and capable project manager I've ever met and he's equally and even more capable technically than many technical architects I've worked with. Due to his diversity of talent he is unequivocally the most efficient individual I've known for ensuring that projects are delivered within scope, on time and within budget.
William Grenache
I've worked with John on several technical initiatives for one of the largest customers in the North East. Time and time again It is his professionalism, technical ability and determination that has allowed us to not only tackle issues as they arise, but also avoid potential issues. These qualities put not only the sales teams that work with him but also the customer at ease.
Paul Valentino
Never underestimate John. He's definitely the most skilled and capable project manager I've ever met and he's equally and even more capable technically than many technical architects I've worked with. Due to his diversity of talent he is unequivocally the most efficient individual I've known for ensuring that projects are delivered within scope, on time and within budget.
William Grenache
I've worked with John on several technical initiatives for one of the largest customers in the North East. Time and time again It is his professionalism, technical ability and determination that has allowed us to not only tackle issues as they arise, but also avoid potential issues. These qualities put not only the sales teams that work with him but also the customer at ease.
Credentials
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Project Management Professional (PMP)
Project Management InstituteDec, 2020- Nov, 2024 -
Certified Information Systems Auditor - CISA
ISACA -
HP AIS - HP StorageWorks
HP -
HP APS - HP ProLiant Servers
HP -
HP ASE - HP BladeSystem
HP -
HP ASE - HP ProLiant Servers
HP -
HP Master ASE - HP ProLiant High Availability and Clustering Solutions
HP -
Microsoft Certified Systems Engineer - 2000
Microsoft -
Server+
CompTIA -
VCE Certified Converged Infrastructure Associate (VCE-CIA)
VCE -
VMware VCP
VMware
Experience
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VCE
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Consultant, Services Project / Program Management
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Mar 2014 - Present
Responsible for managing delivery implementations of complex Vblock and VxRack converged infrastructure solutions for enterprise-level customers on a worldwide basis. Responsible for managing delivery implementations of complex Vblock and VxRack converged infrastructure solutions for enterprise-level customers on a worldwide basis.
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Achieve Professional Services
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United States
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IT Services and IT Consulting
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Owner
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Aug 2012 - Jun 2023
Achieve Professional Services (Achievepros) provides consulting services to IT service providers, helping them maximize profitability through analysis of corporate financial data, service development and delivery methodology, sales process, and marketing effectiveness. Achievepros also provides IT operations analysis and IT outsourcing analysis consulting services to corporations who want to optimize their internal IT operations, or who want to consider outsourcing their IT operations and don't know if that's a viable option. Show less
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Concord Youth Hockey Association
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Concord, NH
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Board of Directors, 1st Vice President / Coaching Coordinator
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May 2013 - Jan 2023
1st Vice President, CYHA Board of Directors Coaching Coordinator 1st Vice President, CYHA Board of Directors Coaching Coordinator
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Blue Mantis
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Director of Information Technology
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Nov 2009 - Jun 2012
Responsible for planning, execution, and management of all internal IT operations at a $100M enterprise solutions provider. Tasked with completely overhauling an outdated, poorly managed, and crash-prone IT infrastructure. Asked to build a highly effective and lean team to administer systems and provide support to over 180 employees in numerous corporate and “work from home” offices. Responsible for developing and implementing IT policies and procedures, and ensuring compliance with security and privacy regulations. Expected to provide budgetary guidance, as well as monitoring costs and negotiating contracts for most favorable pricing. Given a goal to build a showcase IT environment that GreenPages can use as a demonstration model to its most advanced client base.• Was instrumental in planning and implementing migration from outdated systems to a 100% virtualized production environment, including voice system and desktops, using VMware vSphere and View• Renegotiated voice, data, cell phone, and webex contracts, saving over $25,000 annually• Developed policies and procedures for acceptable use, equipment procurement, mobile device use, privacy compliance, and data retention• Developed procedures for help desk operations, daily system administration requirements, disaster recovery and business continuity, patch management, new hire onboarding, new hire training, and employee termination• Created an accurate inventory and asset tracking process, and created standards for new equipment purchases• Upgraded numerous key systems, including Active Directory, Exchange, SQL, SharePoint, and Blackberry BES• Upgraded core hardware, including SAN, core and edge switching, and servers• Acted as “hands-on” engineer when necessary• Made numerous presentations at GreenPages corporate events, VMware User Group meetings, and at select customer sites.• GreenPages “Employee of The Month” 12/2009 and 7/2010• GreenPages “Employee of The Year” 2010 Show less
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Director of Managed Services / IT
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Jan 2009 - Nov 2009
Tasked with streamlining Managed Service operations and grow the Managed Services department, while treating GreenPages as a Managed Services “client”.• Implemented proper time tracking and reporting process that brought in an additional $25,000 per quarter in services revenue• Cleaned up monitoring and reporting procedures to improve efficiency and customer satisfaction• Restructured pricing methodology to make it easier for sales to price contracts• Took over responsibility for all internal IT operations• Worked with Senior Management to plan expansion of the Managed Services department to a 24x7x365 service model and separation of internal IT from Managed Services oversight• Assisted with acquisition and onboarding of new Managed Services organization when the determination was made to buy another company, and sell off existing Managed Services business and staff• Assumed responsibility for management of new Managed Services organization’s IT resources• Lead transition of remaining Managed Services customers to new organization• For a period of 3 months was the only IT engineer on GreenPages internal IT staff, providing direct help desk and infrastructure maintenance for the entire GreenPages organization during transition phase. Show less
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Senior Services Solutions Architect
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Aug 2008 - Jan 2009
Brought on to design and help sell Managed Services solutions to GreenPages’ customer base.• Assisted in the sale of numerous Managed Services contracts• Identified numerous process and procedure inefficiencies within the department, and provided an analysis and suggestions for improvement to GreenPages senior management team.
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Director of Professional Services
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Nov 2003 - Jul 2008
Responsible for Professional Services operations and sales of a $10M value-added reseller, tasked with building a new services model from the ground up while continuing to provide top-notch customer service. Responsible for recommending, architecting, sales, project management, and delivery of technology solutions for a national customer base. • Converted annual service revenues from approximately $300k non-contracted and non-recurring to over $1M contracted and recurring, significantly increasing the value of the business • Architected and project managed complete infrastructure overhauls for over 100 customers nationwide, acting as lead on-site engineer when necessary • Trained sales force in services methodology, philosophy, and sales by actively selling service projects and contracts, becoming one of the highest-performing sales reps in the company • Deployed proper time tracking application to capture lost billable time and help calculate actual staff utilization, bringing in an additional $30,000 of service revenue in the first quarter alone • Converted existing “break-fix” agreements to proactive, preventative maintenance contracts, significantly streamlining cash flow • Implemented one of the first remote monitoring and management solutions in New England, and grew it to provide remote system monitoring and management to over 200 customers nationwide. Show less
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Systems Manager
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Jul 2000 - Nov 2003
Responsible for managing IT operations and system projects for a $2B, 24x7x365 credit card payment processing organization in two NH locations, and two NH bank branches. Responsible for system project management in the Arlington, TX payment processing site • Identified and corrected problems with Disaster Recovery procedures • Lead documentation of all systems and applications • Managed IT team, hiring two new engineers • Managed support contracts on all equipment • Determined system requirements and managed procurement for new equipment • Deployed new systems as necessary for new projects • Designed and implemented upgrade to all systems in both NH bank branches • Developed procedures for end-user support, disaster recovery, backup management, system build standards, core application support, change control, and user training • Acted as single point of contact for change control in NH and TX locations Show less
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Various, including Supervisor - ElderCare Field IS Operations, New England / Mid-Atlantic Regions
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Sep 1993 - Jul 2000
Responsible for leading and overseeing IT support delivery for up to 250 locations and over 1,500 employees for a $4B healthcare company across New England, NJ, and PA. • Built and managed a staff of over 13 field engineers • Performed physical site surveys in over 100 locations, determining cabling and equipment needs to connect the sites to the corporate network • Created and presented business justifications for all upgrades to CIO • Lead multiple-team implementations for all site connectivity projects, averaging a rollout of a full site per day, per team • Brought on and trained a new Supervisor for the Mid-Atlantic Region . Developed process for efficient project implementation, reducing WAN rollout time from 3 days to a single day per location Show less
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Education
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Southern New Hampshire University
BS, Business Management -
1988 - 1991
NHTI, Concord's Community College
AS, Computer Engineering -
1984 - 1988
Merrimack Valley High School
Community
