Experience

Wing

• United States
• Telecommunications
• 1 - 100 Employee

• Junior lead in Onboarding/Activation department

  • Jun 2019 - Present

  -Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. -Responds to customer requests on activating their SIM cards, E-SIM and smartwatches. - Assess customers’ accounts to determine and identify their service needs and resolve issues. -Handles escalation chat and responds on new users inquiries on the escalations channel. - Assists the team and monitor queue. - Monitor pending activation and expedited shipping requests. Reports any unusual and unnecessary activities that may affect the team's performance as a whole. Show less



Wing

• Customer Service Representative



AMA University

• Philippines
• Higher Education
• 100 - 200 Employee

• NatSci Lab technician cum Digital Lab Technician

  • Jun 2017 - Oct 2018

  -Maintains the orderliness and cleanliness of chemistry and digital laboratory. -Assisting I.T. Supervisor on computer hardware maintenance. -Assisting new enrollees and old students on their enrollment. -Assisting School Director and School Registrar on information management - including document scanning, archival, and file destruction and recording and maintaining official student academic records. - Evaluating and producing offers of admission. - Event management support. -Member of marketing team. Show less