Experience

Air Business Limited

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Head of B2C Client Services

  • May 2017 - Present

  In my current role I run an account management team of ten who work across my B2C client base. I have full autonomy over recruitment, training and on-going management of this team who oversee circulation of approaching three million subscriptions and £7 million in annual revenue for Air Business Subscriptions. My key day to day responsibilities include: - Employing a digital first mind set and fostering this within my account management team. - Creating and managing relationships at all levels for all of the publishers I'm responsible for. - Liaising with senior client partners and project managing their big ticket projects from inception to completion. - Trouble shooting - resolving complex escalated issues and ensuring that robust remedial solution/systems are implemented. - Identifying new revenue streams for Air Business Subscriptions through our innovative services and systems and actively promoting them to our client base. - Consultancy - acting as a point of reference and advice for my clients when they are looking to develop new systems/processes or implement new procedures and marketing strategies. - Analysis and review of operational efficiency across our business. Looking for improvements to processes and practices and not subscribing to a 'that's how we've always done it' ethos. - Running of my account management team and ensuring that they are operating at the optimum level across all publishers. - Ensuring that best practice is effectively shared across publisher teams and that this approach is the norm. - Recruiting and designing training programmes for new starters across the account management team.



Quadrant Subscription Services (a part of Air Business Group)

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Client Services Manager

  • 2012 - Present

• Client Services Manager

  • 2007 - 2012

• Deputy Client Services Manager

  • 2005 - 2007

• Client Services Executive

  • 2003 - 2005

• Customer Services Advisor

  • 2001 - 2003


Whitbread
• United Kingdom
• Hospitality
• 700 & Above Employee
• Bar and Kitchen Supervisor

  • 2000 - 2001