John DiDonato
Information Technology Instructor at Akron Public Schools- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Microsoft Certified Professional
MicrosoftMay, 2014- Nov, 2024 -
Microsoft Dynamics NAV 2013 Core Setup and Finance Specialist
MicrosoftMay, 2014- Nov, 2024 -
Axcient Certified Expert
-Jan, 2013- Nov, 2024 -
Microsoft Certified Technology Specialist: Microsoft Dynamics CRM 2011 Installation and Deployment
MicrosoftNov, 2012- Nov, 2024 -
IBM Tivoli Endpoint Manager V8.1 Implementation
IBMNov, 2011- Nov, 2024 -
IBM Certified System Administrator - Lotus Notes and Domino 7, 8
IBM
Experience
-
Akron Public Schools
-
United States
-
Education Administration Programs
-
700 & Above Employee
-
Information Technology Instructor
-
Sep 2014 - Present
• Teach and Manage the Information Technology at Garfield High School with the Career Pathway Focus of Information Service and Support. • Prepare students for post-secondary Information Technology education or to pursue computer related entry level positions such as Help Desk, computer repair, etc. • Teach Information Technology Foundation as well as key areas of desktop support, hardware, networking, database management and career skills. • Developed senior students skills related to troubleshooting desktop support and printer issues within the building. • Supporting instructor for students enrolled in Stark State’s Website Design class. • Prepare students for the IC3 and A+ certification tests Show less
-
-
-
Wolcott Group
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Director, Products Group
-
May 2007 - May 2014
Responsible for award winning products that were developed internally and sold to Fortune 500 companies to better manage their email upgrade and migration projects. Products sold to over 100 customers and used to upgrade / migrate more than 4 million accounts. • Developed software that embedded a best practices approach to upgrading and/or migrating a customer’s email client software (e.g. Lotus Notes). Software that addressed the People, Process and Technology theme via workflow rather than loosely coupled ad-hoc steps• Responsible for all marketing for the Product Group via print, google-ads, trade shows, etc. • Provided product demonstrations to prospects via the web. Most sales were done remotely rather than in-person• Implemented 30 day trials of our products to increase sales • Created YouTube videos of our products so that users can view them without having to ask for a demo which early stage prospects were hesitant to do • Implemented Google Analytics and other web tools to better analyze web page traffic• Implemented email marketing to drive revenue and to better understand which topics were important to the prospect based on click-through rates• Manage product release cycles and determine features to be included• Developed a process to track and collect maintenance revenue that was going uncollected. Increased collection of maintenance by $250K or 300%• Formalized a channel program to resell our software products• Provided training to IBM sales reps on our product that highlighted how our products could be utilized within their services projects to reduce errors and costs for their customers• Worked with Marketing team to build web pages that would better educate/nurture the prospect on our product offerings and assumed maintenance of these web pages as the site moved to Hubspot• Led effort to implement VM Workstation in order to simulate test scenarios quickly and provide efficient means to demonstrate the product Show less
-
-
Director
-
May 2007 - May 2014
Responsible for identifying 3rd party products that can be used by our consultants to grow the consulting business and / or product offerings:• Provide business continuity services for SMB customers by utilizing both onsite and cloud-based backup and virtualization technology to provide fail-over capabilities until server or site is restored. This solution saves customers from the high costs of downtime due to loss of productivity and revenue • Provide email security services on premise or cloud via a robust solution which at the time was the first to bring anti-virus and anti-spam under one unified console rather than separate products • Provide a tool that allows consultants to quickly assess a customer’s Network to better understand issues such as missing patches, password complexity, risk for external vulnerabilities, asset discovery / hardware information, etc. Show less
-
-
Consultant
-
Sep 2000 - Apr 2014
• Implemented Microsoft’s Office 365 solution for customers to enhance their collaboration capabilities. E-mail migration was accounted for along with providing additional features such as instant messaging and web conferencing technology via Microsoft’s Lync. Implemented Microsoft’s OneDrive to share files across a user’s devices or with another user so that the user can work anywhere and with anyone.• Implemented Microsoft CRM 2011 Online for Insurance company to better manage, track and report on their lead qualification process• Focused on providing Messaging Consulting Services for a variety of companies.• Lead engineer involved in installing and configuring an Enterprise email threat (SPAM, Viruses, Spyware, DHA and Policy Violations) protection solution for various companies. Integration with the Messaging Directory via LDAP provided added benefits for end-user/group filter levels as well as protection from Directory Harvest Attacks. Reduced SPAM to a negligible amount while minimizing the administrative time needed to manage this solution Show less
-
-
Security Practice Manager
-
Jun 2010 - Dec 2012
• Led team that was responsible for implementing Identity and Access Management solutions. These solutions included managing the registration, creation, use and termination of identities while providing centralized management for auditing, self-service functions and restricting access to systems that are being managed by the solution.• Provided a robust single-sign-on solution for users to better manage their passwords as well as to allow them to move to a more secure position of implementing strong password control. The solution would automatically handle the password renewal process without involvement from the end user. This solution also provided a self-service password reset capability for the end-users thus minimizing calls to the help desk• Provide solution for customers to manage all of their IT Assets (servers, workstation, mobile devices, phones) especially due to increase in mobility and BYOD. Visibility is key criteria to being able to manage and protect assets. This solution was able to deliver software, antivirus updates, patches, etc. to IT assets whether they were on or off the Network in a timely fashion and report on the outcome in near real-time• Provide a solution to better manage mobile devices which included ability to provision default wireless settings, identify lost devices, remote wipe capability, restrict access to email, provide a recommended list of apps while ensuring adherence to security policy for passwords, pins, etc.• Provide a comprehensive but value oriented holistic approach to firewall and VPN solutions by leveraging the WatchGuard product line that includes threat management services such Application Control (e.g. Facebook) Monitoring/Blocking, Web reputation (prevent users from going to “bad” sites), scan each packet for virus content which often are embedded in in well-known sites via ads (Yahoo, etc) or Google searches. Show less
-
-
Account Executive
-
May 2004 - Dec 2005
• Responsible for providing business solutions to customer issues via services, products or combination of both. Instrumental in developing and opening new accounts as well as enhancing existing relationships within territory. • Worked with partners such as Microsoft, IBM, SonicWall and RSA to add value for all parties involved • Segmented customers and provided pertinent updates/alerts to them such as security vulnerabilities, new product releases, etc.• Utilized Microsoft CRM to track opportunities and customer interactions Show less
-
-
-
Roadway Express & Caliber Systems
-
Akron, Ohio
-
Manager of LAN, Desktop and IVR Systems
-
1988 - 2000
• Managed a team of twenty staff and contract technical resources in support of the LAN, desktop, and e-mail environments which provided services to over one thousand users. I was involved in day-to-day operations of this team, including vendor and customer relations, created and maintained annual budget and strategic business plans, implemented Service Level Agreements for services provided to internal and external customers, implemented consulting contracts and equipment maintenance programs with vendors and performed staff performance appraisals and career planning. • I have experience in dealing with challenges that effect many corporate enterprises: corporate divestiture, corporate acquisition, and corporate downsizing and how they effect technical infrastructure requirements. Responsible for transitioning IT services performed for the divested company to a 3rd party IT outsourcing firm without disruption of services while building a “new” corporate LAN. Managed IT resources with zero turn-over during the corporate shakeup. Improved system availability of all LAN and System Integration servers. • Responsibilities included total LAN management and quality control for a twenty five (25) server Novell NetWare and Windows NT based architecture. Support and enhancement of a one hundred and forty-four port (144), UNIX based, AT&T Conversant Interactive Voice Response (IVR) system used to communicate freight rates, shipment status, proof of delivery, purchase order verification, fax on demand, and new information to five hundred thousand callers on a monthly basis. • Led an initative to re-design and consolidate five (5) disconnected e-mail systems into a single Lotus Notes 4.6 messaging infrastructure, reducing total number of e-mail servers and administrative overhead. Implemented process improvements for the “best practices” maintenance of network file servers and e-mail servers, including: change management, problem notification, and system documentation. Show less
-
-
-
Roadway Express
-
Akron, OH
-
Systems Analyst
-
1988 - 1998
• As an IT project leader / system analyst for a $4 billion dollar transportation company, I was responsible for all aspects of the company’s Executive Information System (EIS). The system utilized early client/server technologies that took advantage of the PC for end user presentation features (i.e. color, mouse, etc.) and the mainframe (IBM ES9000) for security and centralization. Created and maintained budget and business plans. Optimized the system by working regularly with all key executives in the company. Responsible for all areas of analysis, design, programming, maintenance support, end user training, and application security. EIS was deployed to 230 LAN based and remote dial in users. EIS was highly successful in managing and measuring key operational areas of the company (i.e. Revenue, Tonnage, Costs, Productivity, etc.) on a timely basis. Show less
-
-
Education
-
The University of Akron
Bachelor's Degree, Computer Science
Community
