Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Director Store Manager at Macy's

  • Feb 2020 - Present



Macy's

• United States
• Retail
• 700 & Above Employee

• District Director of Operations

  • Dec 2014 - Feb 2020

  Direct and manage all operations programs in 21 stores located across Colorado, Utah, and Wyoming. Key responsibilities include expense management, shortage prevention, staffing and scheduling, logistics, credit, customer service, maintenance and engineering, housekeeping and safety standards.Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities.Direct short and long range planning, expense management and inventory shortage control to achieve sales and profitability goals.Partner with the stores' management teams to establish high level of shortage awareness, communication and execution.Supervise operation of merchandise receipts productivity, workload planning, and stockrooms to company standards.Drive maximum support productivity and achievement of high operating standards.Provide training on rollout of all new Operations & Logistics initiatives as well as reinforcement and remedial training of existing programs with executives and staff. Show less

• Vice President Store Manager

  • Feb 2014 - Dec 2014

  Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities. Ensure Executive team adheres to report processes; support action plans focusing on deficient areas.Effectively communicate merchandise needs to District Merchant and Planning team in support of My Macy's initiatives. Ensure consistent execution of merchandise presentation, sales and event set-up, sizing, pricing and signing standardsProvide leadership in delivery of all Company initiatives; clearly communicate objectives and priorities to team. Coach Associates and Executives to consistently deliver selling behaviors resulting in high customer engagementCelebrate and recognize selling successes; coach store team to continually improve selling performance. Ensure executive presence and appropriate coverage throughout the store. Maintain high customer readiness standards; deliver a clean, neat and easy-to-shop store environment.Recruit and develop a qualified team of selling-focused Executives; build a bench for future advancements and promotions. Conduct ongoing Talent Analysis of Associates and Executives; establish career progression plans for key players and positions in order to match best talent resulting in retention of best people and turnover reduction.Monitor and address performance issues on a timely basis. Lead team to support giving back to the local community, helping create stronger, healthier places to live and work Show less

• Regional Vice President of Operations

  • Jun 2013 - Feb 2014

  Responsible for all aspects of store operations for the Midwest region of Macy's Inc consisting of eight districts and 83 stores with annual volume in excess of 1.9 billion. Region included markets in New York, Indiana, Ohio, Pennsylvania, and Tennessee.

• District Director of Operations

  • Aug 2011 - Jun 2013

  Direct and manage all operations programs. Key responsibilities include expense management, shortage prevention, staffing and scheduling, logistics, credit, customer service, maintenance and engineering, housekeeping and safety standards.Drive and exceed sales goals by developing & executing strategies; determine business-driving opportunities.Direct short and long range planning, expense management and inventory shortage control to achieve sales and profitability goals.Partner with the stores' management teams to establish high level of shortage awareness, communication and execution.Supervise operation of merchandise receipts productivity, workload planning, and stockrooms to company standards.Drive maximum support productivity and achievement of high operating standards.Provide training on rollout of all new Operations & Logistics initiatives as well as reinforcement and remedial training of existing programs with executives and staff Show less

• Director of Supply Chain Collaboration

  • Mar 2010 - Aug 2011

  Primary roles and responsibilities is to serve as the point of contact in the relationship between transportation, merchants, and vendors in the implementation of strategic programs to reduce costs and improve service. Lead strategic projects, using effective project management disciplines and Six Sigma resources in order to ensure timely completion of transportation initiatives. Completed Macy's Logistics and Operations Six Sigma Black Belt training program.Collaborate with merchants, planners and transportation operations to implement programs at a department and/or vendor level that will drive more cost effective movement of merchandise. Subject matter expert for all transportation related questions from merchant partners. Articulate and support the transfer of new solutions or processes to merchants and vendors. Provide updates of supply chain initiatives to senior management. Plan and manage effort to define "to be" processes and capabilities including the creation and application of key reports and performance metrics. Monitor achievement of strategic, financial and operational benefits to ensure planned business outcomes are achieved and/or help to adjust programs if necessary. Show less

• Assistant General Manager

  • Apr 2008 - Mar 2010

  Exploit opportunities to attain sales and profitability goals for store through effective use of short and long-range planning, expense management and inventory shortage control ($60M annual sales).Develop and lead store service culture to ensure consistent high standards of customer service through effective staff planning, monitoring of training programs, and timely communication of advertising and special events. Respond to customers' inquiries and resolve customer issues in a timely and appropriate manner.Ensure compelling merchandise presentation standards to deliver a clean, neat, and easy to shop store environment for the customer through maintaining accessibility standards, density standards, clearance standards, signing accuracy, and fitting room cleanliness.Ensure development of location strategies that drive assortments, price simplification, improving the shopping experience, and marketing.Develop strategy for execution of promotional events, seasonal events and day-to-day operation of the store.Assume a leadership and development role by encouraging a sense of team and embracing diversity through effective total store communication, awareness of morale, staff development, and implementation of selling priorities.Direct the recruiting efforts of the store to ensure staffing is at plan. Improve retention by emphasizing awareness of people development, career development, and succession planning. Show less



Blockbuster

• United States
• Retail
• 700 & Above Employee

• District Manager

  • Apr 2004 - Nov 2007

  Directed the operational activities in 27 Blockbuster store locations located in the Atlanta, GA and Chattanooga, TN markets ($22M annual sales). District Manager of the Year in 2005 and 2006, highest ranked District Manager in the region in 2007. Trained five District Managers for the Atlanta and Chattanooga markets. Directed the operational activities in 27 Blockbuster store locations located in the Atlanta, GA and Chattanooga, TN markets ($22M annual sales). District Manager of the Year in 2005 and 2006, highest ranked District Manager in the region in 2007. Trained five District Managers for the Atlanta and Chattanooga markets.



Footstar

• Retail
• 1 - 100 Employee

• Vice President Director of Store Operations, Retailing Services

  • Dec 2000 - Apr 2004

  Directed the operational activities in over 4650 store locations across the country, including licensed footwear departments in Macy’s, Stein Mart, Ames, Rite Aid Drug Stores, Gordman’s, Citi Trends, Variety Wholesale, Roses, Home Depot, and other regional retailers ($240M annual sales). Led and managed all aspects of the business, including full P&L accountability. Maximized sales and profits by providing strategic direction for nationwide, multi-store / business partner licensed footwear operations. Maintained and improved business partner relationships; negotiated business partner agreements, and fulfilled senior account representative responsibilities with aforementioned retail partners. Established standard operating policies and procedures, throughout the division. Show less



Meldisco

• Retail
• 1 - 100 Employee

• Divisional Manager

  • Aug 1997 - Dec 2000

  Maximized Northeast Division’s ($323M annual sales) profits by providing tactical direction for the operation of 550 licensed footwear operations, in Kmart stores.Led and managed all operational activities, including the supervision of 30 district managers and their respective store managers and associates.

• Divisional Manager, Specialty Division

  • Jul 1995 - Aug 1997

  Maximized Specialty Division’s ($32M annual sales) sales and profits by providing tactical direction for the operation of 900 licensed footwear operations, in Payless and Thrifty Drug stores across the West Coast and Alaska.

• District Manager

  • Apr 1990 - Jul 1995

  Supervised licensed footwear departments in Kmart stores in Los Angeles ($13M annual sales), Supervised 19 licensed footwear departments in Kmart stores in Detroit ($12M annual sales).