Experience

Orion Associates

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Forms Admin

  • Mar 2020 - Present

  Design, implement, and manage new data collection and storage processes. Analyze the use cases and goals of data collection to design and recommend process changes. Chair of Forms Committee with mandate to establish new forms processes focusing on digitization and automation, establish a yearly form update schedule, managing forms training and manuals, discussion and planning of new data storage best practices.

• HR Form Design

  • Aug 2018 - Mar 2020

  Recruited to learn and write training materials for essential HR and payroll forms using FormRouter web service which no current employees had knowledge of. Created manuals on FormRouter/JotForm web service implementation and current Adobe Form design. Held forms training for various departments (HR/Payroll/Program). Managed bug fixes and designed workflow improvements for existing forms and processes. Designed new forms and workflows when requested, both with Adobe Forms/FormRouter and JotForm. Split time between form design and direct support with Zenith Services.



Xenia Retail

• Software Engineer

  • Sep 2017 - Aug 2018

  Continuing minor sales duties as I transition from a sales engineer to full time software engineer. Training in database design/management, app design, and Windows microservices design within the Xenia point-of-sale system for eventual placement on full time development in one of these areas. Using Pluralsight to increase deeper knowledge of C#/.NET, Xamarin and Xamarin.Forms, and machine learning techniques as I learn more about the Xenia ecosystem.Technical Duties: • Using Xamarin.Forms in .NET environment to integrate new third-party Scanner API into the Xenia consumer mobile app (X-Guest), currently running on iOS• Designing MSSQL stored procedure to test database usage with X-Mobile store associate application when testing against different stores• Leveraging Xenia MSSQL database design and PowerBI to create real time reporting for customers and cartless shopping demo• Lead payments engineer at Target pop-up events using Xenia point-of-sale solution. Duties include configuring server, payment terminals, and network VLAN for event use, providing on-site troubleshooting, and database level inventory adjustments. Supporting TeamNorthxTarget, BullseyeLodge, HunterxTarget events• Lead Engineer in Microsoft booth at Ikea Tech Festival for store of the future visual light communication (VLC) demo featuring Xenia point-of-sale software and X-Guest iOS applicationSales Duties:• Contacting potential partners for software/hardware integration into base Xenia point-of-sale product. Including iOS/android based barcode scanning and weight scale for grocery use case



Storeworks

• Systems Engineer

  • Sep 2016 - Sep 2017

  Member of the sales group at Storeworks in a dual technical/sales role. Support sales executives by engaging in R&D and by giving demos for customers.Technical Duties:• Wrote technical guides and configuration instructions for solutions developed by our systems engineering team including payment terminals, handheld computers, WLAN equipment• Lead payments engineer at Target pop-up events using point of sale solution. Included configuring point-of-sale server, payment terminals, and network VLAN for event use, and providing on-site troubleshooting. Supported TargetxSoulCycle, MarimekkoForTarget, AKatTarget, VBXTarget events• Led internal PCI_DSS compliance gap analysis. Interpreted standards applicable to Storeworks and made process change recommendations which led to a successful certification from a 3rd party assessor.Sales Duties:• Assisted with business plan development, marketing documents, and technical configuration guides for “Healthworks” which aimed to branch out from retail technology into the healthcare vertical using Zebra Mobility’s Workforce Connect Push-to-Talk client• Managed Storeworks’ Partner Training Program by communicating with and scheduling sales engineers to visit on-site with new information and technical training for the Storeworks sales team• Developed and maintained technical sales matrix selling tools for sales executives to use while advising customers • Wrote market research papers for QuikTrip based on descriptions of technical needs and goals of new equipment• Member of team selected to purchase Business Process Automation (BPA) software to enhance life cycle efficiency from sales lead to support, and provide profit tracking.



University of Minnesota Duluth

• United States
• Higher Education
• 700 & Above Employee

• Graduate Teaching And Research Assistant

  • Sep 2013 - Jul 2015

  Teaching assistant for undergraduate physics I class. Assisted professors with grading homework and exams. Taught 2-3 sections per semester of the associated lab class, including lecturing on the weekly lab assignment, answering questions of students, grading weekly assignments, and issuing the final grades.Research assistant for the fall of 2014 semester. Performed neutrino scattering model uncertainty studies crucial to the early analysis of our research paper using C++. Performed eye scan event categorization analysis to back up results of software based data analysis.



Storeworks Technologies

• Technical Support Lead

  • Nov 2011 - Aug 2013

  Managed newly created Technical Support department for Storeworks Technologies, collating job duties formerly spread around to multiple employees. Interviewed, hired, and managed an employee to help support department workload.Technical Duties: • Wrote configuration documentation for rollout of multiple retail technology installations, including handheld store employee devices, store servers, infinite aisle kiosks, and WLAN equipment• Device failure testing when returned for service from customers, and device quality assurance testing prior to returning to customers after manufacture repairs• Developed and managed processes and documentation for endless aisle kiosks on-site troubleshooting Project Management and Logistics Duties:• Project management for endless aisle kiosks troubleshooting, including technician scheduling, on-site phone support, and administrative cost tracking• Managed technical support life cycle for devices sold and covered under support contracts, including issuing Return Merchandise Authorization, shipping logistics, manufacturer repairs, cost tracking, and invoice delivery



Augsburg College

• Undergraduate Researcher

  • Jun 2010 - Aug 2010

  GPS research to count Total Electron Content in atmosphere. Design and testing of a GPS unit sent to a remote research station in the arctic. Used Matlab for data analysis comparing data collected in summer, and data collected at -20 F. GPS research to count Total Electron Content in atmosphere. Design and testing of a GPS unit sent to a remote research station in the arctic. Used Matlab for data analysis comparing data collected in summer, and data collected at -20 F.



North Dakota State University

• United States
• Higher Education
• 700 & Above Employee

• Student Lab Instructor

  • Sep 2008 - Dec 2008

  Taught one section of undergraduate general physics lab. Lectured during the beginning of the weekly lab, answered student questions, and assigned weekly grades. Taught one section of undergraduate general physics lab. Lectured during the beginning of the weekly lab, answered student questions, and assigned weekly grades.