John Cyriac Abraham

Principal Analyst at Appledore Research
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
UK
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Vijay Shankar

John is brilliant in his customer management skills. He was a top performer as a customer facing consultant. He executed some challenging assignments managing the customer in some tough situations. He analyses the data in hand quickly and is able to arrive at the decisions and the actions to be taken based on that pretty quickly. I am sure he will excel in his new role.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Appledore Research
    • United States
    • Market Research
    • 1 - 100 Employee
    • Principal Analyst
      • Jan 2023 - Present

      I lead the Digital Enablement program, which tracks and reviews the building blocks of the Digital Telco platforms of the future. I lead the Digital Enablement program, which tracks and reviews the building blocks of the Digital Telco platforms of the future.

  • Analysys Mason
    • United Kingdom
    • Business Consulting and Services
    • 300 - 400 Employee
    • Principal Analyst
      • Mar 2018 - Dec 2022

      Leads Digital Experience practice which includes ownership of three research programmes - -Customer Engagement-Monetisation Platforms -Digital Experience

    • Senior Analyst
      • Mar 2014 - Feb 2018

      Programme leader for Revenue Management research programme. Leads the research into digital experience for monetisation platforms and coverage of CSP related professional services.

    • Analyst
      • Feb 2012 - Feb 2014

      Coverage of telco focussed Customer Care, CEM, Revenue Management and Service Fulfilment research.

  • Subex
    • India
    • Telecommunications
    • 700 & Above Employee
    • Implementation Consultant - Revenue Assurance Solutions
      • Jan 2009 - Aug 2010

      Romtelecom, Bucharest•Led the technical deliberations with the customer. Prepared project documents that covered scope, plan and the revenue assurance system design.•Led the investigations into reported revenue gaps. Presented reports to customer and internal teams quantifying the leaks and detailing root cause analysis.

    • Implementation Engineer
      • Jan 2008 - Dec 2008

      Qtel, Doha•Owned and published the system design specification, the blueprint for RA implementation.•QTel RA implementation achieved return on investment within one year of going live.

    • PSO Engineer
      • Apr 2006 - Dec 2007

      Reliance Communications, Mumbai•Managed and tracked the Moneta revenue assurance software implementation.•Steered and supervised the setting up of customer teams to handle post implementation operations.

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Associate
      • May 2005 - Dec 2005

      •Provide technical assistance to Dell business customers in the UK and Ireland. •Provide technical assistance to Dell business customers in the UK and Ireland.

Education

  • Bradford University School of Management
    MBA
    2010 - 2011
  • SKCET, Anna University
    Computer Science Engineering
    2001 - 2005
  • TocH Public School, Cochin
    1988 - 2000

Community

You need to have a working account to view this content. Click here to join now