Field Service Specialist

• May 2022 - Present

Network Operations Support Specialist

• Jul 2018 - Jun 2020

Hardware, Software, Telephony, Network, and Server support across four offices for the Department of Mental Health and Substance Abuse Services Agency for the State of Oklahoma. Supported everything you could think of, Client app and software support, phone support, running cables, new user setup, MS Exchange Support, and PC Imaging and rollouts. Hardware, Software, Telephony, Network, and Server support across four offices for the Department of Mental Health and Substance Abuse Services Agency for the State of Oklahoma. Supported everything you could think of, Client app and software support, phone support, running cables, new user setup, MS Exchange Support, and PC Imaging and rollouts.

PC Technician

• Feb 2018 - May 2018

Provide Technical Support as Necessary. Support MS Office Suites, and Microsoft Windows versions ranging from XP to Windows 10. Support Dell Desktop PC's and Laptops. Respond to Printer issues. Run network cable, terminate, and patch cables as necessary. Help with product inventory on a monthly basis. Setup and maintain Symbol Scanner guns, and Ubiquiti Wireless devices. Provide Technical Support as Necessary. Support MS Office Suites, and Microsoft Windows versions ranging from XP to Windows 10. Support Dell Desktop PC's and Laptops. Respond to Printer issues. Run network cable, terminate, and patch cables as necessary. Help with product inventory on a monthly basis. Setup and maintain Symbol Scanner guns, and Ubiquiti Wireless devices.

PC Technician

• Jun 2017 - Feb 2018

Provided technical support in person and over the phone. Supported Microsoft Office, Windows XP, 7, and 10. Supported HP Desktop PC's, as well as laptops. Responded to printer issues. Resolved issues regarding Cisco Unity Phone and Voicemail Systems. Ran tape backups. Created user accounts in Active Directory and new user mailboxes via Microsoft Exchange. Provided technical support in person and over the phone. Supported Microsoft Office, Windows XP, 7, and 10. Supported HP Desktop PC's, as well as laptops. Responded to printer issues. Resolved issues regarding Cisco Unity Phone and Voicemail Systems. Ran tape backups. Created user accounts in Active Directory and new user mailboxes via Microsoft Exchange.

IT Coordinator

• Oct 2015 - May 2017

IT Tech Support for 6 Branches across Southern Oklahoma. Provided Remote Support and in person support. Using Active Directory, created user accounts, Organizational Units, Groups, etc. Built out PC's and set up mobile devices as necessary. Worked with Vendors to obtain equipment. Maintained Asset Inventory of all IT related equipment. Oversaw multiple projects including printer, PC, and new phone system roll outs. Also oversaw Core System Processor roll out at newly acquired branches. Served as secretary on IT Committee and Operations Committee. Worked with State Examiners during FDIC Exam at bank. Show less

IT Specialist

• Aug 2015 - Oct 2015

It Specialist

• Aug 2013 - Nov 2014

IT Technical Support for 13 offices across Southern Oklahoma. This includes phone support and in person support given by driving to other offices as necessary. Responsible for creating user accounts, building out PC's and setting up mobile devices for users as needed. Also involves training users in the use of said devices. Work with vendors to order and obtain equipment necessary to supply new hires and / or current employees with whatever may be needed to perform job functions. I organize and keep spreadsheets current and up to date regarding equipment out, equipment available, and non-working equipment. Perform printer maintenance as necessary. Assisted in major phone / device rollout for all nurses across all 13 offices. Also am assisting with upgrading of network equipment in all offices. This includes the setup of new internet in some offices as well as the replacement of switches, routers, and other devices. Show less

Service Desk Analyst

• Sep 2012 - Apr 2013

Provided 100% Technical Phone Support. Calls included help setting up email on mobile devices, problems with MS Office suite including MS Word, Excel, and Outlook. Also supported VPN Connectivity issues as well as local network connection issues. This included printer support as well. Provided support for both desktop and laptop computers. Also provided support for Android, iPhone, and Blackberry devices. Printer connectivity issues, and user account creation in a Windows Active Directory environment. Show less

Microcomputer Specialist

• Feb 2010 - Nov 2011

Provided initial employee support for technical inquiries received via telephone and/or email. This included support for Adobe products, MS Office products, Sophos Antivirus, and Windows XP and Windows 7 issues. Would then assess the nature of the userâ??s problem and resolve simple to complex support issues over the phone if possible. For more complex issues, such as hardware failure; would then transfer customers to second-level Service Desk Queue. If caller was local...would then provide second-level support for customer myself. Provided phone and hands on support to multiple users in offices across Texas. (Houston, Benbrook, Austin, and Dallas). Performed local and remote troubleshooting of hardware, software, network, telephone, and AV problems. Collected and documented all issues, symptoms, testing performed, and resolutions for each support request. Performed hardware installation, maintenance, troubleshooting and repair as necessary. Performed software installations, upgrades and patches. Provided both informal/formal training to end-users. Worked with Department managers to identify hardware needs for new and existing employees. Configured and prepared new workstation hardware for deployment to end-users. Show less

IT Support Technician

• Apr 2001 - Mar 2006

* Sr. Support Technician (Promoted to this position in August 2005) Provided Basic Network Support such as tape backup and creation of user accounts and administration of shared drive access. Also provided Senior Level Desktop Troubleshooting and Support to lower level groups to maintain and support over 500 Internal Employees. * Desktop Support Technician (Promoted to this position in March 2002) Provided level 2 troubleshooting and problem resolution for nearly 400 Internal Employees. Planned and coordinated multiple Departmental moves across Mannatech Corporate Office. Successfully planned and completed desktop rollout of 170 machines to various groups in the Corporate Office. Provided Training, Orientation, and Support for new Desktop Support and Help Desk Personnel. * Help Desk Support Technician (Began position in June 2001) Provided level 1 troubleshooting and support to Mannatech Employees via phone support and face to face contact. Built out new PCâ??s for newly hired employees using Acronis True Image Software Imaging System. Assisted in Windows 2000 to Windows XP Operating System Migration for all departments in the Corporate Office. Provided HP and Dell Printer, Desktop, and Laptop Support. Show less