Experience

ITe-consulting, Inc.

• United States
• Information Services
• 1 - 100 Employee

• Consultant

  • Jul 2022 - Present



American Woodmark

• United States
• Wholesale Building Materials
• 700 & Above Employee

• General Manager

  • Mar 2021 - Jun 2022

  •Facilitated cultural change and leadership development through engagement and coaching•Developed new process flows for Receiving and New Construction product channels•Reduced backorder rate by 68% over 6 months for New Construction•Completed building startup activities including layouts, visual management, and process mapping

• District Operations Manager

  • Jun 2018 - Mar 2021

  •Managed all field operations for the residential cabinet install business in Dallas-Fort Worth•Coordinated remote fleet and warehouse operations to support customer requirements•Recruited, hired, and negotiated rates for all full time and contract labor groups•Served as the primary escalation point for customer issues that require immediate resolution

• Regional Quality Manager

  • Dec 2016 - Jun 2018

  •Led cross functional teams to identify and improve throughput and quality metrics both within the state and across the platform•Developed key metric tracking reports and dashboards to drive tension for operations•Standardized and mapped the Builder Service Representative process across seven locations, including an updated training implementation.•Responsible for all Quality metrics including Incident Rate and Percent of Sales.

• Quality Manager

  • Jun 2015 - Dec 2016

  •Directed implementation of process audits and feedback structure to drive process controls for mill and print line operations•Chartered and led teams to capture process specifications and incorporate Statistical Process Control into key processes.•Implement hard poke-yoke and countermeasures to prevent and reduce Provider Scrap levels by 34% in 6 months.•Managed department operations with responsibility for meeting and exceeding all associated controllable scrap costs for the plant location.•Developed and mentored direct reports in the roles of Process Engineer, Positional Six Sigma Black Belt, and Quality Supervisor Show less

• Materials Project Manager

  • Apr 2014 - Jun 2015

  •Chartered, Launched, and Led multiple teams focused around transactional improvement in materials across nine plant locations•Researched plant requirements for an expedite door cell at the Kingman Plant•Shared best practices across plants, including a restructure of the Gas City plant IPT cells resulting in a $412,000 annual savings•Facilitated teams focused around RFID implementation, inventory organization, and safety stock reduction

• Production Supervisor

  • Jun 2012 - Apr 2014

  •Developed a daily capacity reporting tool to track and analyze performance trends•Restructured the production requirements report to improve and quantify scheduling•Managed 29 direct reports, facilitating in hiring, training, coaching, and placement•Worked with providers and suppliers to resolve material and quality issues.•Led a Six Sigma Project focused on correlating defects to tooling head change frequency.



AAA

• Lexington, Kentucky Area

• Supervisor, Call Center

  • Jun 2008 - Jul 2011

  •Managed and improved the performance of 10-12 direct reports •Maintained call center membership sales through incentive programs. •Reviewed weekly audits with direct reports to ensure efficiency and discussed areas that required improvement •Answered questions and made critical decisions on whether to allow or decline service •Took necessary steps to ensure that service levels, calls answered within 30 seconds, were maintained. •Assisted in training new hires and resolved system usage issues. Show less