Experience

FiberRise
• United States
• Telecommunications
• 1 - 100 Employee
• Design Engineer

  • Apr 2022 - Present

WaveLink
• Computers and Electronics Manufacturing
• Computer Aided Design Operator / Inventory Specialist / Property Manager

  • Jan 2020 - Apr 2022


Tactica Solutions, LLC

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Computer Aided Design Drafter

  • Dec 2018 - Dec 2019

  · Collated all project drawings and modified specifications to fit designs required by the government. · Coordinated with the records departments in order to gather, specifications and dimensions. · Trained CAD drafters on how to complete drawings to government standards. · Collated all project drawings and modified specifications to fit designs required by the government. · Coordinated with the records departments in order to gather, specifications and dimensions. · Trained CAD drafters on how to complete drawings to government standards.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Team Manager

  • May 2018 - Dec 2018

  · Ensured agents understood and complied with all call center objectives · Monitored and evaluated agent performance, provided learning and/or coaching opportunities, and taking corrective action, if needed · Worked with other team managers to support agents and to maximize customer satisfaction · Prepared monthly results and performance reports. · Ensured agents understood and complied with all call center objectives · Monitored and evaluated agent performance, provided learning and/or coaching opportunities, and taking corrective action, if needed · Worked with other team managers to support agents and to maximize customer satisfaction · Prepared monthly results and performance reports.



ADTRAN

• United States
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • Feb 2017 - Apr 2018

  Maintained the company phone system and service provider to keep lines active. · Sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment. Maintained the company phone system and service provider to keep lines active. · Sustain the necessary data throughput rate by monitoring networking activity and maintaining existing equipment.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2015 - Feb 2017

  · Analyzed customers problems with their services (Video, Internet, and Phone) · Provided customers with product and service information · Analyzed customers problems with their services (Video, Internet, and Phone) · Provided customers with product and service information



QinetiQ US

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Logistics Engineer

  • Jan 2012 - Apr 2015

  · Reviewed contractual commitments, customer specifications, or related information to determine logistics or support requirements · Worked with Army pilots to analyze data to make sure software is working properly · Point of Contact for all shipments in and out · Reviewed contractual commitments, customer specifications, or related information to determine logistics or support requirements · Worked with Army pilots to analyze data to make sure software is working properly · Point of Contact for all shipments in and out