Experience

The Contact Company

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Business Development Manager

  • Apr 2021 - Present

  The Contact Company is one of the UK,s leading providers of BPO and customer experience outsourcing services. As one of the largest privately owned omni-channel customer contact centres in the UK , we add innovation and value for our clients, working as trusted partners to manage and develop their customer contact processes. We remove unnecessary obstacles, avoid needless jargon, and save businesses time and money. Our proven cost-effective, time-saving strategies are trusted by clients throughout the UK and beyond, whether they are new to outsourcing, looking to change providers or relocating their customer services. We work with you to address your customer contact needs, suggest and implement change and provide your customers with the best possible customer experience, every time. As a British-based, dedicated customer contact centre, we: Provide ongoing support and guidance throughout the transition process for businesses outsourcing their customer contact operations for the first time. Help organisations relocate offshore operations back to the UK with minimal upheaval and disruption. Respond to seasonal commercial requirements, scaling agent numbers up or down to meet periodic demands, with no detriment to service quality.



Europa Worldwide Group

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Head of Contact Centre Sales

  • Feb 2020 - Apr 2021

  Europa Worldwide Group is one of the largest privately owned Logistics and transport companies in the UK. Formally Menzies Response the Contact Centre was acquired by Europa Worldwide in 2019. Our contact centre has been providing BPO and customer engagement outsourcing services for over 20 years. From our growing UK sites we are able to deliver true omnichannel customer experience in any language to all business sectors.



CCA International

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Development - UK

  • Nov 2017 - Feb 2020

  CCA International is a leading European provider of BPO and customer engagement outsourcing services. From our 27 sites across 12 countries with more than 6000 representatives, we are able to deliver an omnichannel customer experience in 27 languages.CCA International is now one of the European leaders in customer experience outsourcing.We are where our clients’ customers are – no matter the time, location, language or channel. Our expert multi-disciplinary customer interaction teams are equally comfortable on the voice or digital channels, and can be quickly assigned to a specific channels depending on our clients’ priorities or to manage fluctuating contact volumes. This delivers flexibility for our clients and excellent service for their customers. CCA International is committed to providing our clients and their customers with the next generation of customer interaction. This means delivering operational excellence, customer satisfaction and social responsibility, while implementing innovative tools, platforms and methods.



MBP Outsourcing / Contact Centres

• Business Development Manager

  • Feb 2008 - Feb 2020