Team Lead

• Jan 2023 - Present

Virtual Office Assistant

• May 2022 - Present

Dedicated AssistantTask/RoleElectric Upgrades and Purchasing (AZ and NM)Electric Upgrades (MPU's and Derates)*Current Task (Derates - Breakers)-Manage Workspace for New Customers (Derates)-Start to End of Process.Electrical Upgrades1. Determine Breaker Part Number per electrical photos submitted2. Schedule with utility when Permit and Breaker is Ready by Call and Email. (Calendar)3. Inform Customer of Schedule (Status of Project) by Call or Text.4. Schedule Inspections prior to Schedule date.5. Update Project Status (Completed, Etc)6. Export and Update Google Service Map Daily with Current Project Status (New Project, Pending Schedule, Etc.)Purchasing.1. Ask vendor quotes for pricing and availability (via email, call, website online)2. Process Purchase and Sales Order in Internal Tool Used.3. Monitor Shipping and Delivery4. Coordinate with Warehouse for Material 3. Update CRM tool4. Update Purchase Status (Close, Cancel or Complete)5. Audit CRM and Sales ToolTools used.-CRM, Teams, Zoom, Whatsapp, Discord, Etc.-Google Sheet, Microsoft Office (Word, Excel, Etc) and Others.Previous Task-Main Panel Upgrade1. Follow up Schedules2. Contact Project Managers / Designers for updates.3. Schedule with utility4. Update Customer of Schedule and Status5. Project Status update Show less

Health Information Management / Medical Records / Clinical Chart Auditor

• Oct 2016 - Jan 2022

Corazon Locsin Montelibano Memorial Regional Hospital - Tertiary Healthcare Institution. Government Hospital under the Department of Health. Health Information Management Clerk / Clinical Chart Auditor November 2017 to January 2022 •Medical Records: Role is to make sure completeness of chart for Doctors, Nurses and other medical personnel. •Communicate and contact medical personnel for completion of medical records. •Review and Audit for chart completeness prior to scanning digitally. •Process and Handle concerns before forwarding to Billing Department for Medical Insurance Claims. Scanning Clerk (October 2016 to November 2017) •Medical Records Handle Patients Medical Charts to be scanned digitally. •Check completeness and accuracy before filling. •Encode in Hospital System for future viewing and record keeping. Show less

Team Leader / Trainer / Medical Coding / Contact Search / Business Development Specialist

• Jun 2014 - Jul 2016

Supervisor/Team Leader / Trainer / Medical Coding / Contact Search (November 2014 - July 2016) •Manage/Supervise Team/Agents for the assigned campaign •All around support (field work, recruitment, training and etc.) •Recruit and Interview applicants Business Development Specialist (June 2014 - October 2014) •Market Research (Medical and Business Campaigns) •Campaigns: Medical Related Research, Appointment Setting, Surveys. •Lead Generation (Contact Search) •Train new hires •Daily routine on management task •Quality check and Coach agents on a weekly basis or as needed •Provide updates to agents (emails, meetings, other related task.) •Send reports and attend meetings with client when needed •Update systems in use to keep reports/records up to date •Do calls as needed (Medical Research/Survey) •Do medical coding as needed same campaign Show less

Customer Service Representative

• Oct 2012 - Mar 2014

•ACSR IP Tech - Customer Service Representative •Troubleshoot Internet and Telephone Issues. Transitional Sales. Sell and Promote Products Customers does not have yet. •(February 2014 to March 2014) •Best Buy Canada - Customer Service Representative •Verify Credit Card Orders by Calling the Banks. •(December 2013 to January 2014) •Sears Canada - Customer Service Representative •Take Orders. Process Credit Card Application. Sell and Promote Products/Items. •(October 2012 to November 2013) Show less

Technical Support Representative II

• Apr 2010 - Dec 2011

Convergys Bacolod: •Time Warner Cable – Technical Support Representative II •Troubleshoots/Helps on Customers Issue within Scope of Support and Upselling •(April 2010 to December 2011) Convergys Bacolod: •Time Warner Cable – Technical Support Representative II •Troubleshoots/Helps on Customers Issue within Scope of Support and Upselling •(April 2010 to December 2011)

Technical Support Representative

• Apr 2008 - Dec 2009

•Qwest Broadband DSL - Technical Support Representative (Accenture / Kodiak) •Resolution Specialist/Subject Matter Expert, Onboarding Specialist •Troubleshoot/Helps on Customers Issue within Scope of Support. •Provides Assistance to Agents and Supervisor •Act as Supervisor/Team Lead in his/her absence •(April 2008 - December 2009) •Qwest Broadband DSL - Technical Support Representative (Accenture / Kodiak) •Resolution Specialist/Subject Matter Expert, Onboarding Specialist •Troubleshoot/Helps on Customers Issue within Scope of Support. •Provides Assistance to Agents and Supervisor •Act as Supervisor/Team Lead in his/her absence •(April 2008 - December 2009)