Experience

Firstbase
• India
• Advertising Services
• 1 - 100 Employee
• Operations Manager

  • Nov 2022 - Present


Lyst

• United States
• Software Development

• Ecommerce Specialist

  • May 2021 - Nov 2022

  Lyst is the definitive fashion shopping platform. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for. Basically Lyst is a Search engine for apparels. What we do: Customer Service/ Technical service (Zendesk) Order Management (cancelation, placing orders) Social Media management (IG, Meta) Application Reviews Management (IOS, Google Play) Ticketing (JIRA (application bugs, Website bugs, Software bugs, Legal)) Klarna management (Lyst Payment partner) Salesforce Management Collaborative meetings with In-house employees (what can we improve with our overall user experience - Via Zoom meetings) Show less



transcosmos inc.

• Japan
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Officer

  • Oct 2020 - Mar 2021

  Customer service/ Technical Solution officer. Handling over 35+ Calls per day with duties on giving assistance to the customer on E-commerce, watch warranties, payments and technical support Program used: Zendesk Citrix SAP Customer service/ Technical Solution officer. Handling over 35+ Calls per day with duties on giving assistance to the customer on E-commerce, watch warranties, payments and technical support Program used: Zendesk Citrix SAP



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Technical Support

  • Jul 2017 - Sep 2018

  Had a great first experience on working as a Customer Service representative. Had a great first experience on working as a Customer Service representative.