Experience

SnapHop

• Software Development
• 1 - 100 Employee

• Integration and Client Solutions Specialist

  • Dec 2020 - Present

  Kangaroo Valley, New South Wales, Australia Responsible and directly involved in the following areas: - • Support Management: o Clearance of assigned issues on the support board. o Time issues spend in progress. o Work closely with third party providers including ATS, Social and messaging applications. • Implementation Management: o Assist with on-time release, within set project goals. o Meeting client expectations for look and feel of UI/UX. o Assist with integration of solutions - developing API and… Show more Responsible and directly involved in the following areas: - • Support Management: o Clearance of assigned issues on the support board. o Time issues spend in progress. o Work closely with third party providers including ATS, Social and messaging applications. • Implementation Management: o Assist with on-time release, within set project goals. o Meeting client expectations for look and feel of UI/UX. o Assist with integration of solutions - developing API and technical requirements. • Development team Interaction: o Assist with enhancing the quality of their work output. o Ability to manage time and meet delivery timeframes. o Clear communication of requirements. Show less



Bullhorn

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Test Analyst - Team Leader | Adapt

  • Sep 2012 - Apr 2020

  Wollongong, New South Wales, Australia Responsible for improving and maintaining quality assurance, performing second level support, and writing functional specifications for the Adapt recruitment software product. Key Responsibilities & Achievements • The development and execution of test plans, test cases, and tracking defects through to resolution. • QA of modifications, bug fixes, data imports, end to end regression testing, website and mobile website functionality. • As the QA Team Leader, responsible for reviewing… Show more Responsible for improving and maintaining quality assurance, performing second level support, and writing functional specifications for the Adapt recruitment software product. Key Responsibilities & Achievements • The development and execution of test plans, test cases, and tracking defects through to resolution. • QA of modifications, bug fixes, data imports, end to end regression testing, website and mobile website functionality. • As the QA Team Leader, responsible for reviewing resource planning, and delegating QA tasks as appropriate. • Performed second level support investigations and assistance as required. • Writing functional specifications and system specific documentation. • Tracking and monitoring QA tasks, providing feedback to developers. • Managed and prioritised time for testing across multiple projects. Show less



IBS

• Cameroon
• IT Services and IT Consulting

• Senior Programmer / Analyst

  • May 2000 - Feb 2012

  Sydney, Australia Responsible for developing customer specifications, modifications, 1st and 2nd line technical support, and writing functional specifications for the BOOKMASTER/POWERMASTER software product. Key Responsibilities & Achievements • Development of software, writing functional and technical specifications as part of the R&D team. • Help desk support, issue investigations, customer requirements analysis and enhancements, module and customer upgrades, on-site technical support for the… Show more Responsible for developing customer specifications, modifications, 1st and 2nd line technical support, and writing functional specifications for the BOOKMASTER/POWERMASTER software product. Key Responsibilities & Achievements • Development of software, writing functional and technical specifications as part of the R&D team. • Help desk support, issue investigations, customer requirements analysis and enhancements, module and customer upgrades, on-site technical support for the Professional Services team. • Preparation of test plans and performing testing. • Worked for over 2 years for the USA office, based at Folsom, CA and remotely from Australia. Show less



HSBC Australia

• Australia
• Investment Banking

• Programmer / Analyst

  • Aug 1997 - May 2000

  Sydney, Australia Working in the Banking and Financial Markets business/IT sectors implementing and supporting the configuration and integration of back-end applications, testing resilience, recovery, operability and integration of components. Key Responsibilities & Achievements • Completed a 6-month Graduate Cadet program. • Developing and maintaining software. • Importing/upgrading system applications from Head Office IT. • Analysis and writing of functional specifications, test requirements… Show more Working in the Banking and Financial Markets business/IT sectors implementing and supporting the configuration and integration of back-end applications, testing resilience, recovery, operability and integration of components. Key Responsibilities & Achievements • Completed a 6-month Graduate Cadet program. • Developing and maintaining software. • Importing/upgrading system applications from Head Office IT. • Analysis and writing of functional specifications, test requirements, and test plans for new software developments. • Ongoing help desk support, investigations and corrections. • Assisted with Year 2000 Date Compliance project. Show less