Experience

Steamboat Resort

• United States
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Information Technology Operations Manager

  • Jan 2021 - Present

• Business Analyst

  • Apr 2018 - Jan 2021

• Systems Specialist / Telecom Analyst

  • Nov 2014 - Apr 2018



Chateaugay Central Schools

• Chateaugay, NY

• District Technician

  • Jul 2014 - Nov 2014

  I dealt with all hands on work including PC repairs, imaging systems using MDT and WDS, printer troubleshooting, school security systems, PC hardware swaps, SMART Board troubleshooting, and much more. In addition to the hands on work, I also helped to manage the school's network operations center, managing AD, DNS, DHCP, M86 web filter, and network file storage. I dealt with all hands on work including PC repairs, imaging systems using MDT and WDS, printer troubleshooting, school security systems, PC hardware swaps, SMART Board troubleshooting, and much more. In addition to the hands on work, I also helped to manage the school's network operations center, managing AD, DNS, DHCP, M86 web filter, and network file storage.



Capital Region BOCES

• United States
• Education Administration Programs
• 500 - 600 Employee

• Information Technology Intern

  • Jun 2010 - Jul 2014

  Capital Region BOCES provides leaders, services and support to over 150 school districts throughout the capital region. They provide technical services such as VLAN administration and support, employee management, lab and network installation, and equipment purchasing. I served as an Intern to the technology departments of BOCES including Helpdesk, LAN, WAN, VoIP, and WLAN. My duties included troubleshooting and resolving issues with PCs, printers, faxes, docking stations, monitors, and servers. I also provide phone, in-house and out-house support to employees in school districts all over the state. - When moving from Novell to Windows, performed over 200 manual switches to the new domain. - Set up over 10 computer labs in different school districts. - Rewired LAN cables in a drop ceiling. - When BOCES moved locations, worked overtime to help set up the new server room with over 100 servers, including mounting them on the racks, organizing them on a spreadsheet, and labeling them. - Mastered Windows 7, XP and MacOS. - Fully supported Berne-Knox-Westerlo school district for a week by myself. Show less



State University of New York at Plattsburgh

• United States
• Higher Education
• 700 & Above Employee

• Helpdesk Technician

  • Aug 2012 - May 2014

  Helpdesk technician, providing phone and in-house support to students and faculty of SUNY Plattsburgh. My duties included malware removal, general cleanups, reloading Windows, data backup, network troubleshooting, hardware replacement, PC installs, assisted with the transition to a new email system, migrating from using IMAP and SMTP to Google Email. Helpdesk technician, providing phone and in-house support to students and faculty of SUNY Plattsburgh. My duties included malware removal, general cleanups, reloading Windows, data backup, network troubleshooting, hardware replacement, PC installs, assisted with the transition to a new email system, migrating from using IMAP and SMTP to Google Email.