Director of Learning and Development

• May 2010 - Present

Improve New Horizons’ market position to achieve financial growth by developing long-term strategic goals, build key customer relationships, identify business opportunities, negotiate and close deals. Managed the overall operation of the Training Department. Responsible for hiring, orientation, training, quality of presentation, cross-training, course development to guarantee state of the art service and training to our customers. Maintain information technology strategies by managing staff; researching and implementing technological strategic solutions Manage the overall operation of the Training Department. Responsible for hiring, orientation, training, quality of presentation, cross-training, course development to guarantee state of the art service and training to our customers Show less

Symplicity Implementation Specialist

• Oct 2019 - Present

End-to-end implementation of Symplicity CSM, Accommodation and Advocate. Tasks include but not limited to: Onboard new clients from kickoff to Go-Live. Conduct discovery sessions with customers to identify their needs and priorities Conduct train-the-trainer sessions on product’s functionalities and tools. Integrate customers' workflows and processes Import customer's data, Coordinate in the configuration of SSO and auto import Build and maintain strong relationships with clients after Go-live date Update Clients about new releases Streamline clients’ requests when needed/requested Accentuate the importance of features not currently implemented by clients Attend Client Manager’s meetings with customers Show less

Technical Trainer

• Jan 1997 - Present

• Microsoft Windows Server • Microsoft Exchange Server • Azure Administration • Microsoft System Center family (SCCM,SCOM, SCVVM) • Virtualization • Clustering • Disaster Recovery • ITIL • Microsoft Windows Server • Microsoft Exchange Server • Azure Administration • Microsoft System Center family (SCCM,SCOM, SCVVM) • Virtualization • Clustering • Disaster Recovery • ITIL

IT Service Manager

• Aug 2007 - May 2010

Designed, created and maintained Talent Ivy’s IT services to deliver proper and reliable IT services to external customers by focusing on determining and meeting customers' needs, planning new services, and updating existing ones in line with the best practices of project management, including cost and schedule estimation and risk analysis Designed, created and maintained Talent Ivy’s IT services to deliver proper and reliable IT services to external customers by focusing on determining and meeting customers' needs, planning new services, and updating existing ones in line with the best practices of project management, including cost and schedule estimation and risk analysis

Field Service and Software Engineer

• Aug 1991 - Dec 1996