Level 1 Support Engineer

• Apr 2018 - Present

System and Network Administrator

• Sep 2013 - Apr 2018

Duties and Responsibilities:- Monitoring and Maintenance Multiple Esxi Servers- Layer3 Switch and firewall backup (TFTP)- ACL adjustment in ASDM Firewall- Scripting and Integrate it with Cron Jobs for System Reporting- IT helpdesk- Ensure all hardware and software are fully functional- Support a Manufacturing Office- VLAN Management- Remote Support using Teamviewer, UK and US office- List IT fixed assets- Reformat,Install OS and Application such as Adobe CS4,CS6 Collection, Ms-Office,Skype.- Setup SMTP for Google accounts and Outlook accounts- Vicidial Management user accounts and call menus- Setup OpenDNS and Pfsense configuration- DyDNS and iVMS configuration- Endicia, Stamps and Bartender Setup- Contact Suppliers and Vendors for purchases and warranties- Cabling Management and Setup- Microsoft Exchange Management- Active Directory Management (GPO)- Manage, Configure, Enhance and Monitor Linux Servers (MySql Master-Slave Replication, OpenVPN, Asterisk and Apache- Analyze and Create solutions to enhance the Network and System flow such as ( Load Balancing, Fault Tolerance for Internet Connection and Apache)- QNAP NAS implementation- Linux Security thru IP Tables- Setup RAID and File Server Sharing SMB and NFS- Google Account Management- Monitor and ensure email intergrity in Webmail, Exchange and Talisma Show less

Senior System and Network Administrator

• Sep 2013 - Apr 2018

Duties and Responsibilities:- Rackspace Cloud Server Management- Domain Management (Rackspace and Fasthost)- Google Apps Administrator- Akamai NetStorage Management- Akamai Dynamic Site Accelerator- Monitoring and Maintenance Multiple Esxi Servers- Layer3 Switch and firewall backup (TFTP)- ACL adjustment in ASDM Firewall- Scripting and Integrate it with Cron Jobs for System Reporting- IT helpdesk- Ensure all hardware and software are fully functional- Support a Manufacturing Office- VLAN Management- Remote Support using Teamviewer, UK and US office- List IT fixed assets- Reformat,Install OS and Application such as Adobe CS4,CS6 Collection, Ms-Office,Skype.- Setup SMTP for Google accounts and Outlook accounts- Vicidial Management user accounts and call menus- Setup OpenDNS and Pfsense configuration- DyDNS and iVMS configuration- Endicia, Stamps and Bartender Setup- Contact Suppliers and Vendors for purchases and warranties- Cabling Management and Setup- Microsoft Exchange Management- Active Directory Management (GPO)- Manage, Configure, Enhance and Monitor Linux Servers (MySql Master-Slave Replication, OpenVPN, Asterisk and Apache- Analyze and Create solutions to enhance the Network and System flow such as ( Load Balancing, Fault Tolerance for Internet Connection and Apache)- QNAP NAS implementation- Linux Security thru IP Tables- Setup RAID and File Server Sharing SMB and NFS- Google Account Management- Monitor and ensure email intergrity in Webmail, Exchange and Talisma Show less

Dev Support - Team Leader

• Sep 2013 - Jul 2014

- Management , Creating of Schedules, Task Delegation and Team Building- Creating Manuals and Escalation Process- Point of Escalation- Brain Storm with the team and create new process to improve the system- Root cause analysis and prevent issues reoccurring- Ensuring all sales from Market Places eBay, Amazon and Play are included in daily production of Manufacturing team- Ensuring all Market Place rating is 98-100%- Create Daily,Weekly Summary Report of Sales- Collate and provide accurate data using Excell Show less