Onboarding Manager

• Jul 2022 - Present

Supervisor - Packaging and Delivery

• Jul 2021 - Present

Data and Onboarding Administrator

• Aug 2020 - Jun 2021

• Oversee the onboarding of all new clients and workflows that come into the facility.• Responsible for asset management of 3.8PB of data over six SAN's, and LTO backup using the Atempo Digital Archive system.• Establish delivery connectivity for worldwide clients through Aspera platforms.• Create production workflows and standard operating procedures for production and training for various platforms and functionality.

SAN Manager / Connectivity Coordinator / Department Supervisor (eDelivery Department)

• Oct 2016 - Jul 2020

• Responsible for SAN management and LTO backup using the Atempo Digital Archive server. • Establish delivery connectivity for worldwide clients through Aspera platforms. • Supervises the eDelivery team to ensure all files and projects are delivered and completed correctly and on-time. • Creates Standard Operating Procedure documentation to assist in training for various platforms and functionality. • Trains employees on new platforms and delivery methods. • Works closely with Operations and Client Services to coordinate deliveries so they meet their scheduled due dates. • Creates and updates work order instructions. Show less

Delivery Coordinator | eDelivery Department

• Jul 2016 - Oct 2016

• Logged data of digital files and created delivery XML's for Sony Digital Backbone, as well as administering basic quality control to ensure integrity and consistency • Created XMLs as well as delivering packages to Apple iTunes via Apple Transporter, ensuring the quality of the XML and deliverable adhere to Apple's requirements. • Worked closely with Client Coordinators to ensure deliveries met scheduled due dates. • Delivered files through diverse online portals (Aspera Console, Cineshare, Faspex, EAGL, FTP). Show less

Archive Coordinator - Sound Archive | Global Mastering & Servicing

• Feb 2015 - Jan 2016

• Facilitated coordination of audio migration projects, including retrieval and organization of catalog audio files.• Prepared work orders and daily schedule of jobs to the Archivist through ShowMgr and performed LTO backup/restoration.

Delivery Coordinator - Transmissions Group | Global Mastering & Servicing

• Apr 2013 - Feb 2015

• Logged data of digital files through Sony’s Techlogger software and Square Box Cat DV, administering basic quality control to ensure integrity and consistency. • Delivered files through diverse online portals (Signiant, Aspera, Cineshare, Monorail). • Controlled file maintenance on all drives in service, executed file restorations and reviewed file rejections. • Created XMLs for deliverable files, file archiving and ingestion. • Ran data backup to LTO tapes and scheduled online data backup with an outside vendor.• Studied and updated work orders through ShowMgr for each delivery. • Worked closely with Client Coordinators to ensure deliveries met scheduled due dates. • Processed quality control through Digimetrics Aurora 5 file based software Show less

Content Coordinator - Tech Ops/World Product Fulfillment

• Sep 2010 - Apr 2013

• Efficiently logged digital movie and television programs for digital distribution use through Sony’s proprietary TechLogger video editing software and directed quality assurance testing software updates. • Oversaw and tracked the creation and delivery of digital audio/video assets to support SPE’s Digital Inventory Asset Management Online Distribution System and Digital Backbone System to digitally service new and existing markets.

Online Technical Support

• Jul 2008 - Sep 2010

• Performed troubleshooting and technical support through online chat and email for an assortment of compatibility issues with Blockbuster’s On-Demand proprietary media player software and download movie service for Windows PCs and Android Smartphones. • Demonstrated superior product knowledge by assessing customers, making recommendations and ensuring resolution to all billing issues. • Performed troubleshooting and technical support through online chat and email for an assortment of compatibility issues with Blockbuster’s On-Demand proprietary media player software and download movie service for Windows PCs and Android Smartphones. • Demonstrated superior product knowledge by assessing customers, making recommendations and ensuring resolution to all billing issues.

Quality Assurance

• Mar 2005 - Apr 2008

• Tested and analyzed pre-release video games for functionality, performance, presentation, compatibility and 1st party technical requirements on all Microsoft, Sony and Nintendo consoles as well as Windows based personal computers. • Tested and analyzed pre-release video games for functionality, performance, presentation, compatibility and 1st party technical requirements on all Microsoft, Sony and Nintendo consoles as well as Windows based personal computers.

Assistant Producer

• Feb 2001 - Jan 2004

• Acted as liaison for the Producer of PC gaming in various capacities. • Presided over 3D modeling and texturing for in-game environmental art. • Developed and shaped dialogue for in-game non-playable characters. • Oversaw the online community as lead Game Master, moderated the active web forum. • Managed customer service department and tracked daily sales. • Proactively pursued and secured news coverage in online and print publications, identified market opportunities and developed strategic outreach programs. • Generated numerous advertisement styles and negotiated cost with vendors. • Designed and authored online game manuals. Show less