IT Technician

• May 2021 - Present

• Conduct threat analysis and incident response with an EDR • Conduct cybersecurity simulations with an EDR • Helped write the county Incident Response Plan and Disaster Recovery Plan • Created the county’s first SOC by deploying Security Onion SIEM • Lead a team of technicians through countywide IT projects • Use SCCM to create Windows application packages and manage endpoints • Manage Chromebooks via Google Admin and Workspace • Use Active Directory to manage users, printers, and endpoints • Maintain and write PowerShell scripts • Use VMware vSphere to manage multiple virtual machines • Responsible for maintaining an inventory of over 20,000 devices • Installed CAs, domain controllers, and file servers to build a secure Windows Domain • Network analysis using Nmap, Wireshark, and other tools • Hardware and software troubleshooting and repair • Explain technical information to non-technical end users • Continually gain cybersecurity skills through independent research • Provided mentorship and professional growth to a diverse group of interns Show less

Contact Tracer

• Sep 2020 - Dec 2020

• Call and discuss Covid-19 with patients and their contacts • Use a custom Salesforce database for recording medical information • Manage time to ensure the maximum amount of calls can be made • Call and discuss Covid-19 with patients and their contacts • Use a custom Salesforce database for recording medical information • Manage time to ensure the maximum amount of calls can be made

Park Ranger

• Jun 2016 - Aug 2020

• Provided support to staff with Windows and macOS laptops, desktops, and tablets • Diagnosed and resolved networking issues with command line tools • Created technology trainings for staff • Pulled and terminated Cat 5e cable to patch panels and wall jacks • Maintained IT equipment and a VR station for 60,000 attendees of an international event • Produced digital and social media content for a national audience • Served as a front-line representative of the National Park Service to park visitors Show less

Seasonal Park Ranger

• Jun 2015 - Oct 2015

Social Media Intern

• Feb 2014 - Apr 2015

At this position I create and research content for social media posts on Facebook, Twitter, and Flickr. These posts are designed to engage the audience and encourage their feedback. In addition to creating social media posts I also work with a group of children from Harpers Ferry Middle School to create Vodcasts, or video podcast. I help the children with basic video editing as well as showing them how to deliver a narrative through video. At this position I create and research content for social media posts on Facebook, Twitter, and Flickr. These posts are designed to engage the audience and encourage their feedback. In addition to creating social media posts I also work with a group of children from Harpers Ferry Middle School to create Vodcasts, or video podcast. I help the children with basic video editing as well as showing them how to deliver a narrative through video.