Support Technician II

• Jul 2014 - Present

Geek Squad Operations Agent

• Jan 2014 - Jul 2014

Responsible for creating and tracking service orders, shipping and receiving repaired products, and maintaining client communications. Also included providing support to consultation agents.

Consultation Agent

• Oct 2012 - Jan 2014

Responsible for providing consulting services to clients including issue resolution, technology education, and purchasing recommendations.Duties also included general troubleshooting, hardware and software installations, virus/malware removals, system diagnostics, system optimizations, and personalized computer configurations.

Delivery Driver/Customer Service Representative

• May 2011 - Jun 2012

Responsible for timely delivery of inventory, as well as working with other employees to ensure smooth and efficient production and a high quality of service. Responsible for timely delivery of inventory, as well as working with other employees to ensure smooth and efficient production and a high quality of service.

Underwriter Specialist

• Sep 2010 - Feb 2011

Led a team of junior underwriters to maintain a sales quota, which required training, mentoring, motivating, and managing new employees. Led a team of junior underwriters to maintain a sales quota, which required training, mentoring, motivating, and managing new employees.

Technical Service Representative

• Sep 2007 - Apr 2008

Responsible for troubleshooting commercial and residential internet connectivity issues. Responsible for troubleshooting commercial and residential internet connectivity issues.