John Buss

Help Desk Specialist at Sumaria Systems, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Belleville, Illinois, United States, US

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Experience

  • Sumaria Systems, LLC
    • United States
    • Defense and Space Manufacturing
    • 200 - 300 Employee
    • Help Desk Specialist
      • Mar 2014 - Present

  • BAE Systems, Inc.
    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Help Desk Specialist
      • Feb 2011 - Feb 2014

      Contract job for the Air Force Monitor phones & email, answering customer questions. Monitor the system for outages. If any outages occur, contact the appropriate personnel. Monthly reports of all problematic calls handled. Assist in the testing of new enhancements of the system. Run the scripts used in testing to verify it is user friendly. Deal, in a delicate manner, with difficult personnel that have trouble understanding how to correct the problem they are having. Run SQL reports from the database when requested. Show less

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