Experience

Infinity Insurance

• United States
• Insurance
• 500 - 600 Employee

• Claims Director

  • Apr 2015 - Present

  Doral, FL - Full responsibility of all claims and material damage operations for the South Florida market. - Supervised 8 Managers and over 50 adjusters/appraisers. - Implemented drive in process at remote body shops and dealerships to increase claims handling and appraisal efficiency. - Developed Early Settlement Opportunity program which increased the amount of Bodily Injury settlements while decreasing severity. - Corporate designee to attend depositions and trials related to suits being… Show more - Full responsibility of all claims and material damage operations for the South Florida market. - Supervised 8 Managers and over 50 adjusters/appraisers. - Implemented drive in process at remote body shops and dealerships to increase claims handling and appraisal efficiency. - Developed Early Settlement Opportunity program which increased the amount of Bodily Injury settlements while decreasing severity. - Corporate designee to attend depositions and trials related to suits being filed.

• Branch Manager

  • Oct 2005 - Apr 2015

  Position: Branch Claims Manager – Full responsibility of all claims operations and performance for the Pittsburgh, PA, Trevose, PA and Hollywood, FL branch offices. •Managed staff of Multi-Line Field Adjusters, Staff Appraiser and Business Development personnel along with claims support staff. •Reviewed and managed claims investigations including material damage, bodily injury, uninsured/underinsured and litigation files. •Responsible for the hiring, training and development of… Show more Position: Branch Claims Manager – Full responsibility of all claims operations and performance for the Pittsburgh, PA, Trevose, PA and Hollywood, FL branch offices. •Managed staff of Multi-Line Field Adjusters, Staff Appraiser and Business Development personnel along with claims support staff. •Reviewed and managed claims investigations including material damage, bodily injury, uninsured/underinsured and litigation files. •Responsible for the hiring, training and development of employees. •Worked closely with Claims Specialty departments including Special Investigations Unit, Material Damage Department, Material Damage Department, Casualty Department, Litigation Department and House Counsel. •Complied data and completed monthly reports for both Division Manager and each Adjuster. •Implemented and trained staff on any new procedures or insurance regulations. •Coordinated any special projects as assigned by the Divisional Manager.

• Multi-Line Field Adjuster

  • Mar 2002 - Oct 2005

  •Investigated and resolved liability and material damages claims including collision, comprehensive, property damage, bodily injury and uninsured/underinsured claims. •Negotiated settlements with claimant carriers along with first and third party attorneys including litigation files. •Fully trained in such programs as Colossus, Wrexpert and Claims Toolkit.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Rental Manager

  • Mar 1997 - Jun 2001

  Position: Branch Rental Manager •Responsible for the day-to-day operations of rental branch in the Philadelphia, PA market. •Increased fleet size by 10-15% as measured by previous fiscal year average. •Decreased branch’s bad debt by 65% through effective billing and collecting techniques from customers and insurance companies for rentals. •Trained and developed employees in all facets of daily operations to prepare them for promotions. •Accountable for controlling costs and… Show more Position: Branch Rental Manager •Responsible for the day-to-day operations of rental branch in the Philadelphia, PA market. •Increased fleet size by 10-15% as measured by previous fiscal year average. •Decreased branch’s bad debt by 65% through effective billing and collecting techniques from customers and insurance companies for rentals. •Trained and developed employees in all facets of daily operations to prepare them for promotions. •Accountable for controlling costs and expenses, which led to overall operating profit for branch. •Received quarterly rewards for both excellent customer service and profitability. Show less