Account Manager

• Aug 2022 - Present

Managing Client Relationships, Managing Client Accounts, Performing Software Troubleshooting including issues related to Finance, Payroll, Record and Data Management. This role also includes working with clients to identify areas of improvement within their systems, and managing client expectations and timelines to ensure projects and deliverables were completed on time. This role also sees me performing extensive User Acceptance Testing to ensure compliance with ISO27001:2013, and to ensure that the deliverable product or bug fix functions to the clients requirements.

Corporate Support

• Jun 2022 - Aug 2022

Throughout my time working as Corporate Support I learned valuable skills in client relationship management, account management, learning how to manipulate client data for import and export and how to efficiently and effectively resolve clients queries and concerns, and assisted them with finding solutions that catered to their requirements.

Helpdesk Level 1

• May 2022 - Jun 2022

Performed Troubleshooting, answering of phone enquiries, responding to helpdesk requests and enquiries, brainstorming appropriate solutions and ensuring customer satisfaction.

IT Administration Officer

• Jan 2019 - Mar 2022

This role encompassed a broad range of skills, that allowed me to gain experience in a variety of areas. As part of the IT Team some of the duties I performed included providing Helpdesk Level 1 and some Level 2 Support including management and triaging of tickets as well as resolution of tickets. I also provided Both on-site and remote support and performed other duties such as data entry, inventory and asset management, hardware and software deployments and troubleshooting and networking. This role encompassed a broad range of skills, that allowed me to gain experience in a variety of areas. As part of the IT Team some of the duties I performed included providing Helpdesk Level 1 and some Level 2 Support including management and triaging of tickets as well as resolution of tickets. I also provided Both on-site and remote support and performed other duties such as data entry, inventory and asset management, hardware and software deployments and troubleshooting and networking.

Crew Member

• Feb 2018 - Jan 2019