Experience

HallMark Advertising & Marketing Limited

• Advertising Services
• 1 - 100 Employee

• Sales Representative

  • Dec 2021 - Present

  Unga Ltd is an affiliate company of Unga Holdings and is one of the largest millers in East Africa with a heritage of over a century in grain milling. Key Responsibilities • Managing wholesalers and retailers • Van selling to outlets not serviced by distributors • Managing TDRs and timely servicing of TDR orders • Meet weekly, monthly and annual sales quotas through the successful implementation of sales and marketing strategies and tactics • Generate leads and build relationships, planning and organizing daily work schedules to call on existing or potential sales outlets • Develop and implement territory action plan through comprehensive data analysis and adjust sales techniques best on interactions and results in the field • Manage daily and monthly responsibilities • Maintain working relationship with existing clients to ensure exceptional service and identification of potential new sales opportunities • Identify appropriate prospects, set appointments, make effective qualifying sales calls and manage sales cycle to close new business • Prepare professional, complete, concise and accurate reports, proposals, and other documentations as required by TM Show less



MasterQuickcol LTD

• Call Center Manager

  • Oct 2019 - Feb 2023

  Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning. Working with HR and Recruitment drive the recruitment & selection of Team Leader and Advisors. Contribute to the design and implementation of Change Programmes and Projects which impact the contact centre Developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively. Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience. Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets Building and maintaining effective internal and external stakeholder relationships Identifying and instilling best practice, processes and systems and drive continuous improvement environment. Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis. Work with the Resource Planning team to ensure the most effective resource plans are developed and achieved Ensures targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery. Review management information and make suggestions, recommendations as to improvements across the contact centre. Show less



Kenafric Industries Ltd

• Kenya
• Consumer Goods
• 300 - 400 Employee

• Trade Marketing Manager

  • Jan 2019 - Sep 2019

  Developed and achieved sales volume and revenue targets as defined in the business plan through the relevant sales channels Controlled and monitored sales budgets and maximized return on investment by ensuring optimum allocation of resources to various marketing channels. Developed key business strategies to enhance company growth. Drove new business opportunities and initiatives that resulted in 20% growth in sales. Organized tactical promotions in the region to drive up sales. Determined different avenues to negotiate with and positively influence distributors, wholesalers and key accounts to facilitate growth. Mentored and supported field sales team of 17 people in identifying and removing blockers to sales success. Participated in sales meetings to understand challenges facing customers and sales team and developed a comprehensive plan of action which eliminated these challenges. Identified growth and development opportunities in under performing market segments and developed programmes and strategies that helped sales team scale and increase effectiveness. Ensured that relevant market segments get their full-service package Ensured seamless sales and marketing strategy execution in all market segments Show less



BRILLIANTDOM COMPANY LIMITED.

• Kenya
• Manufacturing
• 1 - 100 Employee

• Retail Supervisor

  • Jul 2018 - Dec 2018

  • Overall achievement of sales targets and objectives for the region • Driving new business opportunities and initiatives • Arrange for tactical promotions in the region • Determine ways to positively influence Distributors, Wholesalers and Key accounts growth. • Support field sales team to identify and remove blockers to success. • Participate in Sales meetings to understand challenges facing customers and sales team and develop plan of action to eliminate the challenges • Identify market segments that need to be strengthened and develop programs to help sales team scale and increase effectiveness • Ensure that relevant market segments get their full service package • Ensure perfect execution in all market segments Show less



MEND THE GAP UK,

• Regional Project Manager (Kenya)

  • Jan 2015 - Jun 2018

  • Formulation of poverty eradication and education projects for society’s less fortunate • Development of operational strategies in line with the organization’s long term goals • Ensure all sites have project managers to enable smooth running of the sites • Liaise and report to project financiers, sponsors and well-wishers • Liaise with other institutions to help in community development • Assist with the development and management of student exchange programmes between Kenya and The United Kingdom • Liaise with key tour operators and travel agencies and provide logistical support to visiting UK students and volunteers • Liaise and link with the Mend the Gap UK office • Develop funding proposals and make reports for projects Show less



INAMIK LIMITED

• Project Manager

  • Feb 2014 - Dec 2014

  • Sustains rapport with key distributers by making periodic visits; exploring specific needs; anticipating new products and technology to enhance productivity and cost efficiency • Develop operational strategies and guidelines in alignment with the organization’s goals • Ensure all sites have project managers, who work closely with you to enable smooth running of the sites • Liaise with all dealers to ensure timely delivery of materials • Source for the best quality materials to ensure best value for money • Weekly visit of all sites, and continually monitoring and improving the overall performance of their operation • Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions Show less



Safaricom Limited

• India
• 1 - 100 Employee

• Retail Cash &Stock Supervisor

  • May 2013 - Feb 2014

  • Ability to do cash & bank reconciliations, stock reconciliations • Proven Ability to Leader and Manage a team • Efficiency and accuracy in collection of market data and weekly compilation of product reports • Offer training to new staff and constantly training the team on various methods of attaining their set targets and growth • Organize and carry out new promotional activities • Planning, coordinating & managing a team to deliver both customer service and sales Targets to increase company Revenue • Developing and implementing sales target strategies & excellent service delivery strategies • Cope’s with pressure from customers while delivering quality service • Motivating the team for better service delivery • Verifying and ascertaining cash records • Analyzing customers behavior and take necessary actions • Maximization of staff efficiency, through various motivational activities • Establishing & maintaining a positive public image with customers • Ability to formulate strategies to enable the team members to hit their sales targets • Ensure any new company development or products reach the team timely Show less



safaricom ltd

• Kenya
• Financial Services
• 1 - 100 Employee

• Retail Stock Controller

  • Aug 2010 - Dec 2013

  Adhere to all procurement process as regarded by the business Offering after sales service Reports creating and analysis issue and clearing stocks from the agents Doing Stock takes Advising the business on the current trend Training staff on new Products and business processes Acquiring New methods to reduce Stock loss Adhere to all procurement process as regarded by the business Offering after sales service Reports creating and analysis issue and clearing stocks from the agents Doing Stock takes Advising the business on the current trend Training staff on new Products and business processes Acquiring New methods to reduce Stock loss



Safaricom

• 1 - 100 Employee

• Retail Centre Agent

  • Jan 2010 - Aug 2010

• Retail Data Agent

  • Apr 2008 - Jan 2010

  Achieving of sales target of Laptops Modems and 3g phonesConfiguring data productsTrouble shooting data product for subscribesSetting up blackberry and trouble shooting problemsOffering sufficient and effective customer service