Scrum Master/ Lead Agile Consultant

• May 2023 - Present

Co-Founder

• Jan 2018 - Present

- Conducting market research and strategic planning in order to ensure successful business launch. - Working closely with SBA (Small Business Association), PTAC (Procurement Technical Assistance Center), and business mentors to gain insights on correct business models. - Creating Business Plans that highlight strengths and differentiation between competitors. - Conducting market research and strategic planning in order to ensure successful business launch. - Working closely with SBA (Small Business Association), PTAC (Procurement Technical Assistance Center), and business mentors to gain insights on correct business models. - Creating Business Plans that highlight strengths and differentiation between competitors.

Scrum Master

• May 2022 - Apr 2023

- Coordinated cross team dependencies by bringing transparency between agile teams. - Empowered agile team members through promoting trust and scrum pillars (Adaptability, Transparency, Inspection) and principles. - Followed up on impediments and blockers identified by internal or external team members throughout the organization. - Fostered environment to embrace change and welcome adaptation of new technologies. - Promoted self organization and self determination through asking powerful questions and inviting different perspectives. - Championed Psychological Safety within the team by practicing active listening and using "Yes, and...". - Offered assistance during PI Planning events in order to help create a productive environment. - Facilitated scrum events: Sprint Planning, Sprint Retrospective, and Daily Scrum. - Helped Product Owner review Product Backlog in order to improve optimization. - Kept consistent communication with Product Owner to form trust and healthy cooperation. - Met with Agile Coach to brainstorm ideas to improve the Branch Experience Agile Release Train. - Escalated major team issues to Development Coach to get feedback. - Led Innovation COP and IP Sprint to evangelize organization to prioritize customer value. - Suggested process improvement on team and organizational level. - Used metrics (ex. Burndown, Velocity, etc.) to help team make informed decisions. Show less

Scrum Master/Delivery Manager

• Nov 2019 - Feb 2022

Tracked release health on multiple value streams for the spectrum platform. Adhered and provided improvements to release management processes, including implementation of lean Agile release process. Organized, led, and facilitated all sprint cadences (daily standups, sprint planning, backlog grooming, sprint reviews, and sprint retrospectives) with the development team to track the sprint progress and meet product goals. Facilitated deployment releases between multiple environments to identify dependencies or constraints. Coached team members in Agile principles and scrum values. Builds relationships across internal and external stakeholders to improve release standards and meet business demands. Protected the development team from outside distractions, impediments or team conflicts, and maintains focus on product backlog and project timeline. Implemented agile release mindset and practices in order to deliver continuous value on time. Ensured new enhancements were tested and implemented in the correct environments according to the product roadmap. Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management. Created a fun, open, and learning environment, experimenting with various methods to improve and grow. Show less

Scrum Master

• Apr 2019 - Aug 2019

• Embedded across multiple scrum teams across separate Agile Release Trains, Lumeris’s Technology Department. • Projects focused on operational support, enrollment and data migrations. • Promoted and supported Scrum through theory, practices, guidelines, and values. • Provided service to Development teams, Product Owners, Release Train Engineers, and Agile Center of Excellence. • Facilitated: Backlog Refinement, Sprint Review, Sprint Planning, Sprint Retrospective, and Daily Scrum. • Maintained balance between service and leadership. • Helped Development teams identify bottlenecks, and areas of waste. • Encouraged Development teams to strive towards Technical Excellence. • Coached effective backlog management in service to the Product Owner. • Assisted Product Owner in understanding release health. • Provided transparency of release and sprint health through actively participating in Scrum of Scrums, and ART sync events. • Collaborated dependencies between multiple scrum teams within and outside of the Agile Release Train. • Developed partnership with Product Owners to implement strategies of best practices. • Maintained consistent communication with internal and outside stakeholder vital to project success. • Shared best practices with colleges while promoting program initiatives. • Tracked release, sprint and team progress using metrics including team capacity, velocity, burndown charts, and excel pivot tables. • Authorized user stories following “INVEST” model and assigned acceptance criteria. Show less

Scrum Master

• Jun 2017 - Apr 2019

-Worked as Scrum Master in the Enterprise Information Team for client - Wells Fargo Investments for the Control Tower and Pay with Wells Fargo projects for the mobility team. -Coached team members on agile principles and provided targeted guidance on Agile framework, methodology and education. -Helped project teams to rethink and change the way we structure value streams, influence and lead continuous value delivery on application development, QA, and project management. -Tracked release, sprint and team progress using metrics including team capacity, velocity, burndown charts, and excel pivot tables. -Set clear goals aligning with the company’s vision and supported the team to accomplish them. -Facilitated daily scrum, sprint planning, sprint review, and sprint retrospective meetings. -Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables. -Led story estimation session and backlog grooming session with the team. -Authorized user stories following “INVEST” model and assigned acceptance criteria. -Assisted product owner in managing and grooming product backlog. -Educated and coached individual team members on the Agile methodologies but more importantly helped them cultivate the Agile mindset . -Implemented SAFe principles and practices with other Agile teams together and adjusted priorities and dependencies accordingly. -Helped team embrace Lean-Agile Mindset and SAFe core values. -Researched and obtained Know Your Customer (KYC) information in order to align the customer with Anti-Money Laundering (AML) FINRA standards. Show less

Business System Consultant

• Nov 2016 - Jun 2017

-Cultivated an English language learning environment in Borun Education Institute in Shanghai, Baoshan District for the students and teachers on language, culture, learning experience and methodologies. -Acted as a representative of supported business function in planning sessions. -Helped design software education IT system that helped students and parents keep track of lesson plan objectives, and provide feedbacks. -Conducted the business value proposition and potential solutions for eReading System - a competency based digital literacy platform that advances learners in phonics as they demonstrate mastery and automaticity of foundational skills. -Orchestrated learning activities to share American culture. -Conducted user testing and training support. -Interacted with business unit in order to understand goals and objectives. -Created and incorporated a new foreign teacher training system to keep higher retention rates for new teachers and students. -Provided mentorship to new foreign teachers on how to adapt to Chinese culture. -Created user stories based on business unit needs. Show less

Chinese Teacher

• Jan 2016 - Apr 2016

- Taught basic Chinese to second graders. - Class consisted of 7 students. - There was a performance at the end of the program. - Developed many teaching techniques from coworkers with over 25 years of experience in the education field. - Taught basic Chinese to second graders. - Class consisted of 7 students. - There was a performance at the end of the program. - Developed many teaching techniques from coworkers with over 25 years of experience in the education field.

Resident Assistant

• May 2013 - May 2015

- Plan educational and social programs for over 48 residents; - Advertise and promote programs to residents and collaborate with a team of 11 resident assistants to organize, manage, and implement programs; - Write weekly progress reports on residents; - Provide counsel to residents having difficulty adjusting to living environment and college community, provide referral to campus and community resources as needed; - Serve as a mediator for roommate conflicts between residents or suite-mates; Show less