Experience

SIRKit Ltd.

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Service Analyst

  • Aug 2022 - Present



Microserve

• Canada
• IT Services and IT Consulting
• 300 - 400 Employee

• Break Fix Tech

  • Jun 2019 - Nov 2022

  - Triage Tickets and check for updates - Complete maintence/repairs on devices - Communicate with end users and ensure they are satisfied effectively - Configure OS for various systems and update documentation - Triage Tickets and check for updates - Complete maintence/repairs on devices - Communicate with end users and ensure they are satisfied effectively - Configure OS for various systems and update documentation



DynaLIFE Medical Labs

• Canada
• Hospitals and Health Care
• 300 - 400 Employee

• Desktop Support Technician

  • Jan 2012 - Sep 2017

  - Delivered technical services in the form of repair both software and hardware of PCs and printers - Maintained and configured OS for various systems - Used reporting and call management tools effectively - Communicated with end user in follow ups and updates - Inventory management - Documentation of systems and fixes - Delivered technical services in the form of repair both software and hardware of PCs and printers - Maintained and configured OS for various systems - Used reporting and call management tools effectively - Communicated with end user in follow ups and updates - Inventory management - Documentation of systems and fixes



RONA

• Canada
• Retail
• 700 & Above Employee

• Flooring Department

  • Nov 2010 - Jan 2012

  Provided information relevant to the customer's needs. Worked out solutions with customers for their unique situations. Kept up to date on current techniques and solutions of products. Provided information relevant to the customer's needs. Worked out solutions with customers for their unique situations. Kept up to date on current techniques and solutions of products.