John Booysen
Online shopping assistant at TAKEALOT ONLINE (RF)- Claim this Profile
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Topline Score
Bio
Credentials
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Customer Service: Serving Customers Through Chat and Text
LinkedInJul, 2021- Nov, 2024
Experience
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TAKEALOT ONLINE (RF)
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South Africa
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1 - 100 Employee
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Online shopping assistant
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Jun 2020 - Present
• Answer all incoming calls and emails as per standard operating procedures;• Assist subscribers/clients/members with general account queries, cover, payments, benefits, activities and duties• Ensure first call resolution of all queries;• Accountable for all queries whether further escalated or not.• Refer customer issues requiring further execution/ investigation to support teams;• Perform general administration and accurate data capturing;• Identify and escalate any non-conformance with Service level agreements to the next level;• recognize and close up selling / cross selling/ canvassing opportunities;• log details of calls on dashboard system for tracking purposes, ensuring classification in the correct categories;• Ensure first call resolution in closing sales or addressing client dissatisfaction;• Meet the agreed level of contact with existing accounts as is necessary to maintain/increase levels of business activity.
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customer service agent
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Oct 2011 - Apr 2019
• Answer all incoming calls and emails as per standard operating procedures;• Assist subscribers/clients/members with general account queries, cover, payments, benefits, activities and duties• Ensure first call resolution of all queries;• Achieve monthly targets as per the KPI/SLA;• Maintain and update subscriber/ client information data bases through verification processes;• Accountable for all queries whether further escalated or not.• Refer customer issues requiring further execution/ investigation to support teams;• Perform general administration and accurate data capturing;• Identify and escalate any non-conformance with Service level agreements to the next level;• recognize and close up selling / cross selling/ canvassing opportunities;• log details of calls on dashboard system for tracking purposes, ensuring classification in the correct categories;• Ensure first call resolution in closing sales or addressing client dissatisfaction;• Meet the agreed level of contact with existing accounts as is necessary to maintain/increase levels of business activity; • Adhere to the policies /procedures at all times;• Ensure all-payments (where applicable) are processed within appropriate deadlines;• Keep all administrative work updated.
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Teletech Solutions
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Customer Care Agent
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Nov 2008 - Dec 2009
• Answer all incoming calls as per standard operating procedures;• Assist subscribers/clients/members with general account queries, cover, payments, benefits, activities and duties;• Ensure first call resolution of all queries;• Achieve monthly target scores as per the SLA;• Maintain and update subscriber/ client information data bases through verification processes;• Refer customer issues requiring further execution/ investigation to support teams;• Perform general administration and accurate & timeous data capturing;• recognize and close up-selling / cross selling/ canvassing opportunities;• log details of calls on dashboard system for tracking purposes, ensuring classification in the correct categories;• Ensure first call resolution in closing sales or addressing client dissatisfaction;• Meet the agreed level of contact with existing accounts as is necessary to maintain/increase levels of business activity; • Adhere to the policies /procedures at all times;• Ensure all-payments (where applicable) are processed within appropriate deadlines;
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Education
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1995 - 2000
Zandvliet High
Matric, High School/Secondary Diplomas and Certificates
Community
