Experience

Synergy Commercial Lighting
• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Internal Sales Lead

  • Apr 2019 - Present

PERMEX LIMITED
• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Sales Manager

  • Jun 2017 - Apr 2019


Paddy Power Betfair

• Ireland
• Entertainment Providers
• 700 & Above Employee

• Shift Lead

  • Aug 2015 - Mar 2017

  Malta is home to many of the leading iGaming companies in the world, and I got an opportunity to work with one of the industry leaders, Paddy Power Betfair. Starting as a Customer Service Agent learning specific sports & gaming rules and regulations, banking and fraud procedures, Responsible Gambling support, ID & Verification legislations whilst assisting multiple customers at once this gave me the tools to progress into the Night Shift team. There I would learn about back-end website support and management, trading and social media customer support and marketing. I progressed to the Night Shift Lead position where I was responsible for supporting and managing a team of 6 and approx 20-30 agents at any one time working through many major sporting events.



Centrecom Malta

• Customer Service Agent

  • Aug 2014 - Aug 2015

  This was my first opportunity in Malta with a globally recognised customer support organisation. Within Centrecom I worked with Gumtree, offering customer support at all levels, using telephone, email and live chat to assist customers and potential business. After receiving a Customer Service award for Outstanding Customer Support I started working with the Quality & Development Team to refine my skills and knowledge to become a Campaign Trainer and Coach. This was my first opportunity in Malta with a globally recognised customer support organisation. Within Centrecom I worked with Gumtree, offering customer support at all levels, using telephone, email and live chat to assist customers and potential business. After receiving a Customer Service award for Outstanding Customer Support I started working with the Quality & Development Team to refine my skills and knowledge to become a Campaign Trainer and Coach.



Barnet Electrical Mart

• Buyer / Specifier (Lighting and Electrical Industry)

  • Oct 2006 - Jan 2014

  A successful family owned and run electrical wholesaler which supplied all of the UK with quality service and products for various installations. My responsibilities were to resource stock and specialist items, project manage and attend site visits, also source new accounts whilst maintaining a range of high volume customers. I attended a training scheme with Aurora Lighting to learn and utilise the Relux lighting design software of which I received qualification to use and recommend the software in future installations.



Carphone Warehouse

• Computer and Network Security
• 1 - 100 Employee

• Retail Store Manager

  • Oct 2000 - Sep 2006

  Starting as a Full-Time Sales Consultant, I continually met and exceeded individual sales goals and targets set which saw me introduced into a Managerial training course. On completion of the Managerial exam I was successfully promoted to Store Manager in 2003, of which I managed a training store for new starters. This involved intensive training for all procedures and products whilst maintaining and hitting normal store targets and running of the store. Duties included receiving and sending deliveries, auditing, cash and bank management, weekly individual and team meetings.