Experience

Kinetico Advanced Water Systems

• United States
• Consumer Goods
• 1 - 100 Employee

• Branch Manager

  • Jun 2018 - Present



Roto-Rooter Plumbing and Drain Service

• United States
• Facilities Services
• 700 & Above Employee

• Field Training Manager

  • Oct 2013 - Apr 2018

  - Emphasis on hiring and retention of technicians through manpower planning, recruiting, hiring, training, coaching and support to increase sales, customer service, and overall productivity levels while minimizing turnover. - Focus on providing structured sales and customer service training to technicians to ensure world-class customer service is delivered. - Monitor and assist technicians to achieve daily and weekly sales goals. - Monitor and ensure proper safety measures are implemented and followed for all safety regulations. Show less



Harrison College

• United States
• Education Administration Programs
• 200 - 300 Employee

• Director of Enrollment - Columbus Ohio Campus and Dayton Learning Center

  • May 2012 - Jan 2013

  - Responsible for the overall growth, training, and mentoring of the enrollment staff at the Columbus Ohio Campus. - Provided leadership, team focused activities, and accountability to enrollment team. - Maintained and met all budgetary requirements, managed the campus marketing and collateral material budget, and ensured all enrollment staff met required corporate training readiness. - Proven ability to hold staff accountable to metrics and diagnose deficiencies performance. - Effectively communicate professional image to prospective students and corporate community. - Maintain team readiness with all applicable corporate policies, state and federal regulations, and followed regulations and all standard operating procedures. - Facilitate the highest level of customer service and professionalism within the team and campus. Show less



University of Phoenix Columbus Campus

• Enrollment Manager

  • Mar 2006 - Jan 2012

  -Managed the overall performance of the admissions team. -Coached, motivated, and mentored a team of over 20 Admissions Advisors. -Provided team leadership, instilled a sense of team responsibility, and improved the student start and retention rate through quality customer service, team performance, and follow-up. -Managed Enrollment Advisors and handled day-to-day admissions activities. -Coached and ensured the skill development of the team. -Provided ongoing training for all team members. -Implemented and monitored student follow-up procedures. -Motivated and supported team members. -Used metrics to analyze and improve team member production. -Maintained communication with senior management. -Provided feedback necessary to improve the student service and support -Kept abreast of all applicable corporate polices, state, and federal regulations, and followed regulations and all Standard Operating Procedures. Maintained and adhered to those standards. -Participated in self-improvement and professional development programs, especially as they related to coaching. Show less



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Operations Chief

  • Dec 1990 - Dec 2005

  - Coordinated support requirements to deployed Marine Corps groups with government agencies and military organizations. Provided logistical support to 38 man detachment of Marines to ensure all equipment met regulatory and safety standards. - Performed signals, traffic and cryptologic analysis and technical studies of foreign communications and telecommunications systems. - Supervised (4) eight man teams and multiple collection and analysis systems in support of Operation Enduring Freedom and Operation Iraqi Freedom. - Provided direct connectivity to national agencies and theater-level intelligence centers for near-real-time operational intelligence support. - Authored daily operational briefings for US Forces Japan/Director of Intelligence, DOD Special Representative Japan III Marine Expeditionary Force, Commander 7th Fleet, Commander 5th Air Force, Commander US Special Forces, and National Security Agency - Analyzed, correlated and evaluated data to provide intelligence support covering 136 target countries to the Chairman of the Joint Chiefs, the Joint Chiefs of Staff, Pentagon Director of Intelligence and Operations, and National Security Agency. - Developed new SOP’s to provide future instruction for analytical positions within command. - Received Joint Services Commendation Medal for Outstanding Performance Show less