John Bennette

ISS3 Tier 1 service desk at Oregon Youth Authority
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Contact Information
us****@****om
(386) 825-5501
Location
Salem, Oregon, United States, US
Languages
  • English -

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Credentials

  • CompTIA A+, Network +, Security +
    Information Technology

Experience

  • Oregon Youth Authority
    • United States
    • Government Administration
    • 100 - 200 Employee
    • ISS3 Tier 1 service desk
      • Dec 2018 - Present

      • Provided technical support by telephone and on-site to computer users statewide. • Analyzed system performance, error codes, diagnostic messages, and resolved problems or conflicts via ticketing system (SDP-Service Desk Plus). • Conducted performance analysis regularly on state computers to determine system performance levels and remediation services as needed via remote software (TeamViewer, SCCM). • Provided technical support by telephone and on-site to computer users statewide. • Analyzed system performance, error codes, diagnostic messages, and resolved problems or conflicts via ticketing system (SDP-Service Desk Plus). • Conducted performance analysis regularly on state computers to determine system performance levels and remediation services as needed via remote software (TeamViewer, SCCM).

  • Self employed
    • Salem oregon
    • Owner
      • Feb 2018 - Present

  • OREGON HEALTH AUTHORITY/GALT FOUNDATION
    • Salem, Oregon, United States
    • ISS3 TIER 1/OPERATIONS ANALYST 2/SERVICE DESK
      • Jun 2020 - Jun 2021

      History of working within ITSM (I.T. Service Management) ticket management systems. Provided support to both internal and external customers. Resolved repetitive issues such as security, access, and identity inquiries for variety and diverse range of skill leveled end-users. Experience in PC, printer/copier, audio/visual support/maintenance. Experience in Active Directory, PowerShell, and remote software. Assisted in development of communications materials. Experience in call center environment (in-person and or via phone or online (Teams, Skype, Zoom etc) Organized documentation following Organizational Standards. Show less

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Support Specialist
      • Nov 2013 - Nov 2015

      Install and upgrade systems with various software - antivirus, office toolsImage backup and recoveryLiaison to multiple departments relating to ITResponsible for quick image deployment to keep manufacturing operational.

    • IT Field agent
      • Jan 2011 - Nov 2013

      I worked as a private contractor fixing and or repairing everything IT related (VOIP systems, Cisco switch configuration, PC/Laptop, printer repair, NetworkingI cover all regions an hour north/south of Salem (I-5) corridor primarily, and certified via CompTIA A+, Network +, Security

Education

  • Eastern Oregon University
    Bachelor's degree, Business/Communications
    2013 - 2016
  • Eastern Oregon University
    Bachelors degree /Liberal Arts, Business/Corporate Communications
    2013 - 2016
  • Chemeketa Community College
    AAOT/AGS Associates degree, Computer Science
    2008 - 2011

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