John Benedicto
Sr. Network and System Administrator at Curo Teknika, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Filipino Full professional proficiency
Topline Score
Bio
Credentials
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Cisco CCNP ENCOR (350-401) Cert Prep: 1 Architecture, Virtualization, and Infrastructure
LinkedInSep, 2023- Nov, 2024 -
Cisco CCNP ENCOR (350-401) Cert Prep: 2 Network Management, Security, and Automation
LinkedInSep, 2023- Nov, 2024 -
Careers in Cloud Computing: IT Pro to Microsoft Cloud Pro
LinkedInAug, 2023- Nov, 2024 -
Windows Server 2022: DHCP and DNS
LinkedInAug, 2023- Nov, 2024 -
Windows Server 2022: Implementing Group Policy
LinkedInAug, 2023- Nov, 2024 -
Cisco Certified Network Associate
-Aug, 2016- Nov, 2024
Experience
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Curo Teknika, Inc.
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Philippines
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IT Services and IT Consulting
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200 - 300 Employee
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Sr. Network and System Administrator
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Jan 2022 - Present
- Serve as Level 3 escalation and the Department Lead for Network, System and Telephony related concerns - Ensures the security of the network by upgrading firmware, enforce VLAN ACLs, monitoring firewall logs, migrating old devices adapting to technology changes. - Proactively monitor the stability and security of the servers by updating patches, upgrading servers, reviewing logs, uploading SSL certificates, replacing old and EOL services. - Setup Call Center operation requirements by provisioning SIP Trunks, IPVPN, VLAN Routing and Firewall Policies from scoping to implementation. - Administer the creation and maintaining various Microsoft services from licensing, creating multiple users, members, applying GPOs, NFS permissions, etc. - Responsible for the server data backup and restore by creating a scheduled snapshot and automation script to process the backup to the storage server. (python and bash) - Maintains the uptime and availability of the internet traffic by implementing traffic shaping, policy routing, etc. - POC for the coordination with service providers for outages, maintenance upgrades, known issues, etc. Show less
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Sequential Technology International
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United States
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Telecommunications
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400 - 500 Employee
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IT System Administrator
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Nov 2018 - Jan 2022
- Administer system infrastructure including OS upgrades, hardware, and other system requirements - Serve as L1 – L2 Support for all the ticket assigned globally. - Handled important Server roles including AD, GPO, DHCP, DNS, SCCM, File Server, WSUS, etc. - Maintained network and system compliance by blacklisting links/sites to the firewall. - Creating documentations, reports/ticket to be checked with the designated department. - Administer system infrastructure including OS upgrades, hardware, and other system requirements - Serve as L1 – L2 Support for all the ticket assigned globally. - Handled important Server roles including AD, GPO, DHCP, DNS, SCCM, File Server, WSUS, etc. - Maintained network and system compliance by blacklisting links/sites to the firewall. - Creating documentations, reports/ticket to be checked with the designated department.
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iConcept Contact Solutions
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Prestige Tower Ortigas Center Pasig City
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Jr. IT Support Supervisor
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Mar 2017 - Nov 2018
- Administer Router-Firewall and the POC for route management between ISPs. - Department lead to work closely with vendors for future corporate projects. - Monitors and ensures integrity and optimum performance of network and server equipment to avoid disruption of service. - Distributes work assignments to team members and provides guidance and coordination of effort. - Performs documentation to sustain effective problem resolution and impact analysis of changes to the infrastructure. - Administer Vicidial/Vicibox as the primary dialer and the L3 POC for every call related issue. (choppy lines, overlap calls) and work closely with VoIP providers for router configurations. - Shares responsibility of extended support which includes on-call when necessary. Show less
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OneWorld Connections
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Jr. Network Engineer
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Jun 2014 - Mar 2017
- Take ownership of customer issues reported and see problems through to resolution via email and phones -Basic configuration of Firewalls Handled Firewall: Cisco ASA Juniper FW Endian PFSense - Research, diagnose, troubleshoot and identify solutions to resolve customer issues - Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization -Working knowledge in computer hardware and perform high level of troubleshooting. - Configuration of routing and switching equipment. - Knowleadgable in Cisco and Grandstream phone configurations - Active Directory, DHCP, DNS server configuration. Devices: Cisco Catalyst 3750 Series RPS 2300 Cisco Catalyst 2960-S Alcatel Omniswitch 6850-P48L Cisco ASA 5515-X Dlink and Linksys Routers Juniper - Routing configurations such as Static, BGP, Cisco SLA, VPN. and VLAN configurations. - Develops, maintains and monitor network devices like uptime, bandwidth utilization etc. Monitoring Tools: WinMTR Nexus NMS(Network Monitoring System) MRTG WhatsupGold PingPlotter - Report on a daily basis for the issues resolved to the Supervisor and IT Manager. Other Skills: Avaya Administrator - Create Avaya extensions, Avaya CAS -VoIP escalations Dialer Administrator Ameyo GoAutoDial/Vicidial Show less
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Sutherland
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Infrastructure Services
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Jan 2014 - Mar 2014
Networking, Troubleshooting, Monitoring, Maintaining, Networking, Troubleshooting, Monitoring, Maintaining,
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Education
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2008 - 2014
Technological Institute of the Philippines
Bachelor's degree, Computer Engineering -
2008 - 2014
Technological Institute of the Philippines
Bachelor's degree, Computer Engineering
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