John Bassili
Adjunct Instructor at California Institute of Arts & Technology- Claim this Profile
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Bio
Paul Tawadross
John is an outstanding technical support specialist with a deep knowledge of cybersecurity and information assurance. His ability to troubleshoot technical problems and provide guidance to customers is exceptional. He is skilled in utilizing various software tools to resolve issues promptly and maintain accurate records of customer interactions.
Paul Tawadross
John is an outstanding technical support specialist with a deep knowledge of cybersecurity and information assurance. His ability to troubleshoot technical problems and provide guidance to customers is exceptional. He is skilled in utilizing various software tools to resolve issues promptly and maintain accurate records of customer interactions.
Paul Tawadross
John is an outstanding technical support specialist with a deep knowledge of cybersecurity and information assurance. His ability to troubleshoot technical problems and provide guidance to customers is exceptional. He is skilled in utilizing various software tools to resolve issues promptly and maintain accurate records of customer interactions.
Paul Tawadross
John is an outstanding technical support specialist with a deep knowledge of cybersecurity and information assurance. His ability to troubleshoot technical problems and provide guidance to customers is exceptional. He is skilled in utilizing various software tools to resolve issues promptly and maintain accurate records of customer interactions.
Credentials
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CompTIA A+ ce
CompTIAApr, 2023- Oct, 2024 -
ITIL® 4 Foundation - IT Service Management Certification
AXELOS Global Best PracticeNov, 2022- Oct, 2024 -
CompTIA Security+ ce
CompTIAJul, 2023- Oct, 2024
Experience
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California Institute of Arts & Technology
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United States
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Higher Education
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100 - 200 Employee
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Adjunct Instructor
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Jul 2023 - Present
• Demonstrated expertise as an Adjunct Professor of Information Technology and Security, delivering highly engaging and comprehensive instruction to students pursuing degrees in the field. • Taught a diverse range of courses with a focus on IT, Information Security, Cloud Computing and Networking, including CompTIA Certifications, Azure, AWS Certifications, Cisco Certifications and hands-on hardware knowledge. •Developed and implemented dynamic curriculum materials and assessments that aligned with industry standards, ensuring students were equipped with the necessary knowledge and skills for success in the IT field. •Mentored and guided students throughout their educational journey, providing personalized academic support and constructive feedback to facilitate their professional growth • Employed innovative teaching methodologies and incorporated real-world examples to enhance student engagement and foster practical application of IT concepts. •Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices to ensure curriculum relevance and equip students with the latest industry insights. •Collaborated closely with fellow faculty members to align curriculum, ensuring a cohesive and comprehensive learning experience for students. • Provided guidance and support to students pursuing various certifications, including CompTIA Certifications, Azure Certifications, AWS Certifications, Cisco Certifications, and hands-on hardware knowledge. • Actively participated in faculty meetings, engaged in professional development activities, and contributed to academic committees, driving continuous improvement of the IT program and the overall institution. Show less
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STG Logistics
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United States
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Transportation, Logistics, Supply Chain and Storage
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400 - 500 Employee
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IT Support Specialist II
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Mar 2023 - Present
•Collaborated closely with the network Infrastructure and cybersecurity teams to ensure secure and efficient integration of IT systems, implementing industry-leading security measures, and addressing network infrastructure and cybersecurity vulnerabilities. • Provided exceptional onsite and remote Level 2 technical support for a 3000+ user company-wide application, ensuring prompt and effective resolution of complex technical issues. •Utilized advanced network analysis tools, including NMAP, Wireshark, Zenmap, and port analyzers, to perform in-depth network scanning, packet capture analysis, and vulnerability assessment, enabling effective troubleshooting, identification of security threats, and optimization of network performance • Supported backend infrastructure administration, including inventory management and documentation of new processes, to ensure smooth operations of the IT helpdesk. • Handled phone, chat, and inbound ticket queue support for global employee IT service requests, demonstrating strong customer service skills and technical knowledge. • Identified, troubleshooted, and resolved software problems; escalated complex issues as necessary to ensure timely resolution. •Conducted diagnostic assessments and configured various hardware components such as printers, scanners, IP cameras, scan-to-email devices, RF scanners, and label printers, utilizing a range of software tools and remote desktop applications. • Monitored internal ticketing system notifications for proactive response and communication of any outages or system downtime, ensuring minimal disruption to business operations. • Participated in Helpdesk team projects and ensured they were completed on time and to specifications, collaborating effectively with cross-functional teams as needed Show less
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A&H Glazing
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United Kingdom
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Tech Support Specialist
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Nov 2019 - Mar 2023
• Demonstrated expertise in providing exceptional technical support by responding to customer inquiries, resolving issues promptly, and documenting solutions. • Proven ability to utilize various software tools, such as remote desktop applications, to troubleshoot technical problems and provide guidance to customers. • Successfully maintained accurate records, files, and databases of customer interactions and support requests, utilizing various helpdesk ticketing systems. • Developed and distributed clear and concise internal and external communications, such as knowledge base articles, user manuals, and training materials, to assist customers with technical issues. • Collaborated with cross-functional teams, such as software development and quality assurance, to identify and resolve technical issues and provide feedback on product improvement. • Ensured compliance with company policies and procedures related to customer data privacy, security, and regulatory requirements. Show less
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Administrative Specialist
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Jun 2017 - Nov 2019
• Coordinated with technicians to ensure team was adhering to specific job site regulations • Utilized inhouse CRM systems to gather data and generate reports that would aid in determining the placement of security system equipment • Maintained a knowledge base of the evolving product offerings and improved customer retention by actively recommending new products to customers • Effectively scheduled servicing appointments for existing customers and assisted in troubleshooting issues over the phone when possible Show less
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Education
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Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance -
California State Polytechnic University-Pomona
Bachelor of Science - BS, Biology, General
Community
