Sr Director, Information Technology

• Oct 2019 - Present

Director of Information Technology and Security Officer

• Dec 2015 - Oct 2019

Reporting directly for the CEO, responsible for creating the strategy, planning, design, delivery and operational management of all aspects of IT Operations and Infrastructure. including the IT infrastructure strategy, architecture, and standards including voice and data network, systems and storage, systems management, virtual server technology, cloud computing, and cybersecurity solutions ensuring effective operations. Defined the security incident response and BCP processes for the organization. Completed migration of legacy Exchange email environments to Office 365. Modernized the web application portal using SSO technologies like SAML to create an easy to do business secure authentication process for both external customers and internal staff. Show less

Senior Technology Architect

• Apr 2010 - Dec 2015

Executed multi-staged external datacenter migration from single off-site data center solution, to a hosted multi-site managed cloud solution. Implemented strategic SaaS partnerships for data center management, cloud technologies, wireless networking, strategic application hosting, VOIP phone system, and intermittent support needs. Successfully completed the Windows domain upgrade from Windows 2003 to Windows 2008. The primary engineer responsible for all regular SOX, Department of Insurance and internal corporate audits. Designed and managed build out of new corporate site location including the new server room and installation of all infrastructure systems. Ensured smooth corporate relocation to a new building over a single weekend. Administered SQL 2005 and 2008 database instances across multiple servers. Managed and maintained all physical and virtual machines including OS patch management and application patching. Documented all system and application interconnectivity for disaster recovery purposes. Ran regular BCP testing and validation of plans. Ensure all IT systems maintain strict data security. Communicate with vendors, co-workers, end-users and executive management regarding IT projects and initiatives. Show less

Infrastructure Architect

• Feb 2008 - Apr 2010

As technical lead of IT, designed the IT strategy for growing Employers Direct without increasing IT spend. Leveraged strategic Managed Data Centers and SAAS providers to right size IT staff and reduce IT spend. As technical lead of IT, designed the IT strategy for growing Employers Direct without increasing IT spend. Leveraged strategic Managed Data Centers and SAAS providers to right size IT staff and reduce IT spend.

Sr Network / Systems Engineer

• Dec 1999 - Feb 2008

Technical Lead and Engineer for in Amgen's Enterprise Operations Center. Level 5 certified on CA's innovative network fault management systems "Spectrum". Tasked with monitoring, managing and troubleshooting Amgen's global IT infrastructure. Design and implement global monitoring solution for Amgen’s deployment of SAP’s ERP software solution. Lead Amgen global event meetings for collaborative troubleshooting of global service impacting outages. Manage and track multiple team deliverables and the team members assigned to those tasks. Administer multiple Windows 2000, 2003 servers and Solaris 2.8, 2.9 systems. Responsible for facilitating cross team analysis issues related to network, system, and application problems. Initiate and manage long term multi-facility projects for improving systems management and intra-site communication. Engineer global downtime reduction solutions for all 42 sites using network monitoring tools including Aprisma’s Spectrum, Concord ehealth and Visual Networks eWatcher. Troubleshoot WAN and LAN incidents on Cisco IOS and CATos equipment. Resolve problems on Microsoft Windows based servers (NT, 2000, 2003). Track real time virus outbreaks and isolate infected machines. Provide training for Amgen’s change control process and tool usage at global sites. Generate monthly and annual metrics reports to provide upper management with goal tracking and budget analysis data. Conduct interviews for perspective employees. Collaborate with a variety of cross-functional groups ensure critical systems uptime goals. Manage SaaS vendors to resolve circuit outages and server hardware failures. Identify process inefficiencies and short comings and collaborating with extended IT team members to resolve the same. Show less

Sr. Technical Support Analyst

• Mar 1999 - Dec 1999

Contracted though SMCI to Amgen Inc as a Systems Engineer. Actively support all of Amgen’s operations department and senior management. Create automation for system update and deployments. Design network solutions specific to manufacturing plants. Function inside sterile areas and clean rooms. Contracted though SMCI to Amgen Inc as a Systems Engineer. Actively support all of Amgen’s operations department and senior management. Create automation for system update and deployments. Design network solutions specific to manufacturing plants. Function inside sterile areas and clean rooms.

Systems Engineer

• 1997 - 1999

On-site Network and Systems support. On-site Network and Systems support.