Experience

Tempest

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Client Success Manager

  • Jun 2021 - Present

• Client Success Manager

  • Jan 2019 - Jun 2021

• Client Success Agent

  • Feb 2018 - Jan 2019



The GEO Group, Inc.

• United States
• Security and Investigations
• 700 & Above Employee

• Case Manager

  • Mar 2015 - Feb 2018

  Manage a caseload of 150-200 inmates.Conduct weekly file and management system audits as well as data entry into the Offender Management System (database and spreadsheet). Liaison between the inmate and attorney and/or any services that may be deemed necessary by the courts. Respond to phone calls from inmate family members regarding questions, concerns, and policy. Conduct background checks and warrant searches utilizing the PA JNET system. Assist finding criminal case information as needed. Investigate inmate disciplinary issues and Prison Rape Elimination Act (PREA) allegations. Show less

• GED Instructor

  • Jul 2017 - Jan 2018

  Administrative duties including: updating class roster, enrolling new students, tracking attendance, removing students, and applying students to testing.Instruct a class of 10-15 students/inmates two nights per week. Each class lasts 2 hours.Create lesson plans based on the Kaplan GED textbook. Create worksheets that emphasize the lesson taught.



Abraxas Youth & Family Services

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Case Manager/Counselor

  • Aug 2014 - Mar 2015

  Coordinate and implement counselor activities. Develop and implement initial as well as individual service plans, screenings, court reports, restrictive procedure plans, safety plans, and any other reports as assigned.Provide clients with weekly individual counseling. Write progress and court summaries as well as discharge summaries. Maintain regular contact and communicate effectively with parents/legal guardians. Maintain client files in accordance with contractual and licensing requirements. Complete intake, discharge, and court referrals along with client satisfaction index reports. Assist with managing client behaviors and unit operations as needed as well as demonstrate the use of safe crisis management. Show less

• Youth Development Specialist

  • Jan 2014 - Aug 2014

  Lead a team that interacts with and supervises residents during their daily activities to ensure facility safety.Conduct Headcounts, room checks, observe client movement and behaviors. Intervene appropriately using Safe Crisis Management Techniques. Process intakes and screen clients according to program policy.