John Bane
Player Development Manager at Bally’s Corporation- Claim this Profile
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Bio
Diane Berhenke
John is very detail oriented and made sure that our visits were extremely fun. We have had several other hosts since John left, and none of them have provided us with the personal care and attention that John did. We wish John would come back to the Quad Cities, he is much more that just a Casino Host, he is our friend!
Diane Berhenke
John is very detail oriented and made sure that our visits were extremely fun. We have had several other hosts since John left, and none of them have provided us with the personal care and attention that John did. We wish John would come back to the Quad Cities, he is much more that just a Casino Host, he is our friend!
Diane Berhenke
John is very detail oriented and made sure that our visits were extremely fun. We have had several other hosts since John left, and none of them have provided us with the personal care and attention that John did. We wish John would come back to the Quad Cities, he is much more that just a Casino Host, he is our friend!
Diane Berhenke
John is very detail oriented and made sure that our visits were extremely fun. We have had several other hosts since John left, and none of them have provided us with the personal care and attention that John did. We wish John would come back to the Quad Cities, he is much more that just a Casino Host, he is our friend!
Experience
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Bally’s Corporation
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United States
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Gambling Facilities and Casinos
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200 - 300 Employee
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Player Development Manager
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Sep 2021 - Present
Manage department of well rounded individuals providing exceptional guest service for both internal and external guests. Manage department of well rounded individuals providing exceptional guest service for both internal and external guests.
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Isle of Capri Casinos (acquired by Eldorado Resorts, Inc.)
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United States
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Gambling Facilities and Casinos
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700 & Above Employee
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Executive Casino Host
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May 2013 - Sep 2021
Managed 4 Casino Hosts with scheduling, evaluations, disciplinary actions, motivation. Handling guest issues on the casino floor or from email to ensure positive resolution and property loyalty. Build relationships with guests of all levels with focus on high end guest worth to increase profitable visits. Working continuously with department budget to keep expenses in line with goal for profitability. Mange tracking log for our off property Resort comping, with that matching the monthly bills from the Resort to ensure accurate expenses.
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Isle of Capri d.b.a. Rhythm City Casino
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Davenport, Iowa
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Casino Host
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2000 - May 2013
Provide exceptional guest service to all casino guests with a focus on targeted players to create property loyalty. Communicate with our premium players informing them of upcoming events/promotions/or offering complimentary services. All of this for increasing rated play to increase property revenue, while managing the associated expenses. Using necessary tools such as telemarketing, note cards, email, text to communicate with our guests. Keep detailed spreadsheets for our off property expenses. Work with other departments to execute events and solve guests issues. Build relationships with community businesses to provide our guests with better experiences.
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Education
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1992 - 1995
Black Hawk College
Associate's degree, Law Enforcement -
1990 - 1992
West High School
Diploma, General Studies
Community
