Experience

VISITS

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk / Onsite Engineer

  • Sep 2022 - Present



Zynet Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • Oct 2018 - Jun 2019

  Zynet is an industry leading IT Support provider for Proactive IT Management, Preventative IT Services, Specialised Industry IT Plans, Business IT Solutions and Support, Business IT Projects and Custom Smartphone Application Development. Zynet provides IT Support that can simplify your business and get you on the path to higher success. Assisting companies in Melbourne, Victoria and Australia wide, our IT Support is designed and developed with your unique business needs in mind. Zynet is an industry leading IT Support provider for Proactive IT Management, Preventative IT Services, Specialised Industry IT Plans, Business IT Solutions and Support, Business IT Projects and Custom Smartphone Application Development. Zynet provides IT Support that can simplify your business and get you on the path to higher success. Assisting companies in Melbourne, Victoria and Australia wide, our IT Support is designed and developed with your unique business needs in mind.



Melbourne IT Solutions

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Network Field Engineer

  • Mar 2016 - Jul 2016

  Managed IT, telecommunication data, cloud hosting, server upgrades, office relocations. network forensics & security testing, Virtualisation --- All Corp IT Managed IT, telecommunication data, cloud hosting, server upgrades, office relocations. network forensics & security testing, Virtualisation --- All Corp IT



alltasksIT

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 2 Systems Engineer

  • May 2014 - Aug 2015

  • Provide 2nd level helpdesk support to All Tasks clientele and admin staff • Perform site audits for new clientele, including device configuration and device photos • Update Connect Wise customer configuration information as required • Manage service tickets allocated to myself and assist other technicians where required • Monitor managed services accounts and report where necessary • Provide on-site and remote assistance to small business and corporate clientele • Provide assistance to Project team, configuring: servers, notebooks, thin clients, firewalls & routers • Preparation of build procedures, client site technical diagram’s and hardware audits • Installation & configuration of various corporate / business software • SOE build preparation of new / recycled equipment, • Remote helpdesk, network configuration • Firewall installation, m SSL VPN client configuration/ end user set-up and configuration. • Desktop + Notebook, diagnosis, warranty claims, hardware swap outs. • Diagnosing hardware faults and providing technical solution • Remote client LAN / WAN monitoring (Kaseya & other tools)



Premier Technology Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Network Support Engineer

  • Jan 2012 - Oct 2013

  • Provide 2nd / 3rd level helpdesk support to PNSM clientele & administration staff • Perform full site audit for all new clientele, including device configuration and device photos • Create and update client master information file as required • Manage service tickets allocated to myself and assist other technicians where required • Monitor managed services accounts and report where necessary • Primary contact for all support and major corporate project – Aged Care Services Australia Group • Provide on-site and remote assistance to small business and corporate clientele • Provide assistance to Project team, configuring: servers, notebooks, thin clients, firewalls & routers • Preparation of technical OEM build procedures, client site technical diagram’s and hardware audits • Contribute diagnostic procedures for common issues • Provide 24/7 on-site and remote support for corporate clientele as per agreements, within agreed SLA’s • Logging all faults, preparing hardware returns as required by O.E.M. system manufacturer service warranty. • Manage VOIP for multi-site corporate client via TIPT, configuration and allocation of new equipment



Chisholm TAFE

• Education Management
• 1 - 100 Employee

• Senior / Lead Rollout Technician (Team Leader)

  • Sep 2011 - Dec 2011

  • Site UPGRADE - Comms Equipment, PC / Notebook Upgrade (ROLL OUT) • Rollout of 400 + desktop PC’s & lap-tops / Servers • Diagnose, document & removal of pre-existing PC’s & peripherals • Install & update bios with client asset details • Set-up & Install Altiris Deployment Server - CHISHOLM SOE Build Rollout • Set-up & Install MS SCCM integrated to Active Directory - CHISHOLM Default Software • Record complete asset location placement • Register Warranty & purchase information (Dell Corporate)