Experience

EASYPCCOMPUTING INC

• Philippines
• Retail
• 1 - 100 Employee

• IT Support Engineer

  • Sep 2019 - Present

  Previous work: IT Support Engineer Sept 2019 - Present EasyPC Computing Inc. *Technical Support -Provide remote and on-site support for IT related issues and requests -Management of incoming tickets -IT Asset software maintenance *Inventory Management -Perform semi-annual physical inventory for all branches and offices of the company -Creation, update and maintenance of IT Asset Inventory Database data -Physical sorting of IT Asset Inventory Spares / IT Buffer units -IT Asset tracking *System Process Flow Management -Creation, update and maintenance of Process Flows (Flow charts, Knowledge Base, Specification, Policies, Procedures and Guidelines) *Budget Management -Creation, update and maintenance of database for annual budgeting for all IT Expenses -Processing Monthly and Annual Payment of systems *Network Administration -Maintenance of good Internet connectivity for WIFI and LAN -Sets up physical network of WIFI and LAN -Creation of patch cables and recrimping of old cables for preventive maintenance and in case of down /intermittent connection -Plans proper execution of network -Checks for network improvement -Configures network devices *System Maintenance -Ensures all systems' services are active, in use and paid -Creation, update and maintenance of systems that are currently active and systems for termination Show less



EasyPC Computing Inc

• Philippines

• Sr. IT Support Engineer

  • Sep 2019 - Present



Robinsons Retail Holdings Inc.

• Philippines
• Retail
• 700 & Above Employee

• IT Specialist

  • Aug 2016 - May 2019

  Previous work: IT Specialist Aug 2016 - May 2019 Robinsons Retail Holdings Inc. *System maintenance -Ensure Main File Server and POS network connection, configuration and data is intact for transactions -Ensure items and promotions for all store’s Main File Server and POS within the area / zone assignment are updated daily -Regularly apply new patches and update necessary files & applications for all IT equipment. -Prepare checklists and other documentations for regular updates and changes within the system *Equipment maintenance -Conduct regular Inventory documentation of all IT equipment / peripherals -Assess stores’ IT equipment / peripherals in the area to check for defects, parts/unit that are subject for replacement or retirement *Training -Train/mentor probationary or seasonal IT personnel assigned to your area. -Supervise probationary or seasonal IT on all concerns specially during all events / off-sites -Regular checking and approval in attendance logs *New Store Setup / Event ingress and egress / Renovations -Prepare all necessary OS, documents, applications, installers and equipment to be used -Set up IT equipment (MFS, POS, workstations, Biometrics) to its’ respective desks, checkout counters, offices or kiosks -Ensure proper cable management -Assess I/O nodes, data cabinet, power outlets if intact and working properly -Update POS receipt configuration depending on store locations, BIR Permit details, and name of event -Prepare checklists for new store progress reports *Store support -Attend reported concerns remotely, or visit store for checking and resolution. -Perform regular rounds in assigned area / zone to check for more possible concerns Show less