Experience

Pryor & Rickett Silviculture

• United Kingdom
• Forestry and Logging
• 1 - 100 Employee

• Forester

  • Mar 2023 - Present



Castle Water

• United Kingdom
• Utilities
• 100 - 200 Employee

• Wholesale Operations Specialist

  • Apr 2021 - Mar 2023



Scottish Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Aug 2019 - Apr 2021

  Overview: Answering inbound phone/email/social media enquiries about water and waste water services for Scotland’s domestic and business customers. Key Responsibilities & Achievements • Providing excellent customer service to a high professional standard. • Key attention to detail when handling sensitive information and ensuring accurate data entry • Award received for outstanding target performance in December of 2019 • Assisting new starts In the advisor role once their training was complete Show less



SGN

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Advisor

  • Mar 2014 - Jul 2015

  Outline: Regularly dealing with customer enquiries, customer complaints and ensuring a satisfactory resolution Key Responsibilities • Answering five phone calls per hour dealing with complicated enquiries • Regularly using Microsoft office packages at a fast pace whilst speaking to a customer • Responsible for sending out various application forms/letters to customers. • Working towards tight targets and guidelines • Booking job appointments and agreeing timescales with customers and gas suppliers • Providing helpful and excellent customer service on a daily basis. Show less



SSE plc

• United Kingdom
• Utilities
• 700 & Above Employee

• Administrative Assistant

  • Oct 2013 - Mar 2014

  Outline: Updating customer accounts with energy meter reads, amending details appropriately and applying company discount awards where appropriate. Key Responsibilities • To ensure accurate data entry whilst working to strict guidelines and targets • To ensure accurate billing and closely work with relevant customer service representatives • Regularly use Microsoft office packages and SSE IT systems. Outline: Updating customer accounts with energy meter reads, amending details appropriately and applying company discount awards where appropriate. Key Responsibilities • To ensure accurate data entry whilst working to strict guidelines and targets • To ensure accurate billing and closely work with relevant customer service representatives • Regularly use Microsoft office packages and SSE IT systems.



Noah's Ark Golf Range

• Perth, United Kingdom

• Facility Cleaner and Tractor driver

  • Mar 2012 - Sep 2013

  Outline & Key responsibilities: Collect and clean golf balls for customer use under strict time pressure. Trusted to efficiently use and maintain expensive machinery (Tractor and power washer). Outline & Key responsibilities: Collect and clean golf balls for customer use under strict time pressure. Trusted to efficiently use and maintain expensive machinery (Tractor and power washer).